Mgr Food Safety & Quality

Mgr Food Safety & Quality

Job Location:

Remote or Hershey, PA / Edgerton, KS / Lawrence, KS

Posted Date:
Dec 15, 2025

Requisition Number: 127220

Leads significant QA programs and undertakes assignments of very high complexity. Serves as Quality Regulatory Compliance (QRC) representative for multiple Hershey Company facilities. Technical resource for Manufacturing, Engineering and broader Hershey supply chain, providing leadership and guidance in the areas of Global Food Safety Standards, food safety regulations, weight control, sanitary design, allergens, cleaning, incident management and other related matters. Staff Specialist must have a sound working knowledge of Hershey's quality system requirements.

Examples include auditing and assessing internal and external quality programs; interaction with regulatory officials on behalf of Hershey; leading cross functional teams (Marketing, Legal, etc.) on short or long-term assignments with respect to complex QRC situations (i.e. innovation, regulatory changes, quality incidents, etc.). This position is within the Quality and Regulatory Compliance Department. This is a corporate based position.

• 1. 40%
  • Compliance: Implements quality systems and programs to ensure company quality, food safety and regulatory standards are consistently achieved. Provides training programs, auditing of quality systems, complex troubleshooting and large-scale projects.
  • Training: Develops and/or implements training programs to assure compliance and understanding of internal quality expectations and regulatory compliance. Mentor to quality team members in manufacturing.
  • Auditing: Coaches manufacturing plants on audit needs, assists with quality systems audits across Supply Chain. Provides recommendations and develops corrective and preventative action plans to ensure compliance standards are met.
  • Incident Management: Directs troubleshooting incidents of high complexity with the potential large financial or regulatory impacts. Manage product holds and facilitate root cause analysis and develop corrective and preventive actions. Partner with cross functional groups across Supply Chain and Commercial (eg.
    
    Manufacturing, Marketing, Legal, etc.) and external business partners to ensure communications and action plans are established. Ensure timely and cost-effective resolutions are achieved. Liaison for domestic and international regulatory agencies in order to manage product recalls, withdrawals, and recovery.
• 2. 30%
  • Project Leadership / Plant and New Product Support: Acts as QA representative on cross functional project teams, complex assignments and engineering projects including new manufacturing lines. May coordinate new product efforts from initial test runs to full-scale production to assure integrity of systems. Lead and implement food safety and quality systems for new products/new manufacturing lines at Hershey plants to meet company and regulatory requirements.
• 3. 20%
  • Subject Matter Expert: FDA Regulations, Global Food Safety Initiative, Data Management/Trending, Processing, Packaging, Environmental, Net Weight, Product Lifecycle, etc.
  • Or Generalist with broad based knowledge in multiple areas including regulations, industry practices, corporate wide quality systems, change management, development of policies and procedures, and ability to implement as required. Expected to provide leadership for specific programs, project management, training, and coaching of other Specialists in the specified area of expertise.
• 4. 10%
  • Continuous Improvement:
    Facilitates SWOT analysis on process/procedure improvement sessions related to: consumer, customer feedback, incident management, serious product quality issues, and overall quality system improvements. Developing and coaching quality managers.

• Policy establishment scope:
  Assist in the development of corporate / global policy for new mfg sites or new regions.
• M&A Due Diligence:
  Evaluate / participate in due diligence;
  Assist in design of quality systems for new / acquired plant.
• Involvement in contractual negotiations:
  Collaborates in making recommendations.
• Subject Matter Expert:
  Snacks, Beverages, Chocolate, etc.
• Interaction with Management:
  Manager, Directors, Sr Directors +.
• Project Risk/Exposure Scope:
  Domestic:
  Handles high visibility issues at assigned plant locations or customers (ex. Troubleshooting a large scale quality issue at the Reese plant). Global:
  Handles high visibility issues impacting a specific country or customer.
• Internal and External Leadership:
  Lead a small number of employees on short or long-term assignments. May manage QA programs at outside co‑manufacturers or internal THC facilities. In a consultant‑type role, responding to outside client needs (more short‑term) for example, pretzel baking, popcorn manufacturing, or FSMA Preventive Control / HACCP training.
• Business Impact Scope (cost, safety, timing, performance):