Associate CSE AFH

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If you apply for a role at Hershey through our career’s website, we may use technologies that use automation to filter your candidacy based on objective criteria. We also use AI-enabled tools that help us facilitate the selection of our future Hershey talent. These tools may help with activities such as matching and scoring candidates to roles based on requirements and scheduling interviews.

These systems process only the information you provide in your application, including your resume, work history, education, and responses to screening questions. While these technologies assist with certain steps in our recruitment process and may provide recommendations, all final decisions, including those affecting whether candidates advance to subsequent stages in the applicant process, are made by our talent acquisition teams with meaningful human review and independent judgment.

Depending on your location and the specific role you apply for, additional disclosures about our use of AI in recruitment may be provided to you separately.

Requisition Number: 131064

Remote near a major airport | United States

Why Hershey

At The Hershey Company, we make more moments of goodness through some of the world's most iconic brands, including Hershey's, Reese's, Kit Kat®, Jolly Rancher, Twizzlers, Dot's Pretzels, Lesser Evil and more. Our team supports a global portfolio of over 90 brands, creating opportunities to shape strategies and drive impact across a breadth of businesses that few companies can offer. While many organizations focus on a handful of brands, Hershey provides exposure to a diverse portfolio of category-leading brands enjoyed by consumers around the world.

What truly sets us apart is our legacy. Inspired by Milton Hershey's belief that business should create opportunity for others, we have been making a positive impact for more than a century through our commitment to communities, philanthropy, and our longstanding partnership with Milton Hershey School. When you join Hershey, you become part of a company where purpose, growth, and making a difference are woven into how we do business every day.

How will you fit in the big picture?

The Associate CSE AFH is a key contributor within the Commercial, Industrial & Emerging Retail team. This role manages day-to-day work across multiple customer accounts and processes, using practical account and client management expertise to strengthen service delivery, identify growth opportunities, and support reliable customer retention. The Associate CSE AFH will organize defined projects and workflows, resolve moderately complex issues, and partner across internal teams, distributors, and external partners to improve business and customer outcomes.

What will you do?

Execute day-to-day customer relationship activities:
Carry out scheduled check-ins, follow-up communications, service confirmations, and other planned engagement activities across assigned accounts. Capture key information in required systems to support relationship stability and visibility for the broader account team.

Contribute to account planning and opportunity sizing:
Gather and synthesize customer feedback, performance trends, and business data for account plans and reviews. Highlight patterns, potential risks, and growth opportunities to senior team members and leaders.

Resolve moderately complex customer issues:
Analyze recurring service challenges and questions involving multiple internal teams. Apply policies, established practices, and historical precedent to determine appropriate responses while minimizing unnecessary escalation.

Prepare customer-facing materials and standard proposals:
Develop accurate, complete, and…