Sales Manager - Resorts Sales

Hershey Entertainment & Resorts Company (HE&R) is an award‑winning entertainment and hospitality organization with properties including Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's core values: devoted to the legacy, self‑less spirit of service, team focused, and respectful of others.

Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.

The Sales Manager is responsible for generating business to increase group room nights, food and beverage, and meeting space revenue from a defined market segment, specifically for The Hotel Hershey and Hershey Lodge properties. Hershey Resorts offers over 900 guest rooms and 150,000 sq/ft of meeting space. This position is based in Hershey, PA. As a full‑time team member, you will enjoy sweet perks like free admission to Hersheypark, discounts, and more as soon as you receive your employee !

• Develop and implement effective group sales strategies to maximize room bookings and meeting/event space utilization.
• Correspond with clients to develop and maintain business relationships and incremental revenue opportunities. Follow up on requests for information/proposals and sales leads.
• Conduct telephone solicitations and outside sales calls to prospective clients to sell guest rooms, meeting space, food and beverage, etc. Entertain and conduct site inspections for clients as requested.
• Block guest rooms and meeting space through Delphi/Amadeus and write customized sales proposals with Cendyn software.
• Communicate group information to other departments to ensure employees are informed and able to meet customer expectations and other service standards as needed.
• Attend external sales events including trade shows and networking events.
• Perform other duties as assigned.

• Minimum of 3 years of related experience.
• Industry experience – Sales, Convention Services, or related field.
• Must have a valid driver's license.
• Bachelor’s degree (or relevant work experience can substitute for education with 7 years of experience).

• Proven hospitality‑sales background.
• Self‑motivated ability to work independently with minimal supervision.
• Excellent verbal and written communication skills.
• Excellent organizational and time‑management skills.
• Ability to work well with others as part of a team.
• Qualified candidate required to manage guest room and function space to maximize revenue potential.
• Experience with Delphi/Amadeus, Excel, and Cendyn (or other proposal tools).
• Ability to organize and manage multiple tasks, set priorities, meet deadlines, and follow up on assignments with minimal direction.
• Embod[ ]? The correct text:
  Embody HE&R core values (devoted to the legacy, self‑less spirit of service, team focused, and respectful of others).

• Finger dexterity: occasional.
• Sitting: frequent (34‑66%).
• Standing: frequent (34‑66%).
• Walking: frequent (34‑66%).
• Job requires visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).
• Job regularly requires verbal communication of detailed information to others either by phone or in person.
• Must be able to speak and read the English language.
• Substantial movements of the wrists, hands, and/or fingers (repetitive motion).
• Work schedule will include travel on a regular basis and will require working evenings, holidays, and weekends as required. Occasional overnight travel is required.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer.