Resort Sales Coordinator
Listed on 2026-01-09
-
Sales
Business Administration, Customer Success Mgr./ CSM
Job Category: Sales, Marketing, and Communications
Requisition Number: RESOR
003662
Posted: January 5, 2026 |
Full-Time |
On-site
Hershey Lodge, 325 University Dr, Hershey, PA 17033, USA
Hershey Entertainment & Resorts Company (HE&R) is an award‑winning entertainment & hospitality organization with properties including Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company’s Core Values:
Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.
This position is responsible for supporting a team of Resorts Sales managers in order to generate group revenue for Hershey Resorts, including the Hershey Lodge, The Hotel Hershey, and the Hershey Country Club.
As a Full‑Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!
Job Duties (Items marked with an asterisk are essential functions of this position):- Assist Resorts Sales managers with the creation and distribution of sales documentation including function agreements, addendums, proposals, and invoices.*
- Assist Resorts Sales managers with prospecting, including organizing and conducting outreach efforts by phone and email.*
- Assist Resorts Sales managers with client relations and customer service throughout the selling process.*
- Communicate with internal and external partners to ensure all customer are met.*
- Fulfill administrative duties for Resorts Sales department including handling inbound calls, monitoring a group email inbox, filing, and other general administrative duties.*
- Order and manage inventory for the office, including office supplies, promotional products, and computer equipment.*
- Organize and coordinate special events for the department, client events, and Familiarization weekends (FAMs).*
- Assist Resorts Sales managers with capturing, logging and documenting sales inquiries and customer data. Follow up with potential clients.*
- Assist with on‑site clients when a Resorts Sales manager is unavailable. Conduct property tours for prospective clients.
- Coordinate with Marketing to maintain accurate and up‑to‑date information for Hershey Resorts. Assist with updates to The Hershey Meetings website.
- Perform other duties as assigned.
Minimum of 4 years of related experience.
Industry Experience - Sales/Marketing/Public Relations
18 years of age or older.
Must have a valid Drivers' License
Completion of high school or GED
Knowledge, Skills, and Abilities:Proficient use of Excel, Word, PowerPoint, and Delphi.
Effective guest relations, communication, time management, and organizational skills.
Ability to multi‑task.
Ability to work efficiently in a very high‑volume, fast‑paced environment.
Job Demands:While performing the duties of this job, the employee is required to:
Reaching Forward Occasional (
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