Manager of Safety and Security

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Join the team at the Hersheypark Entertainment Complex, an award‑winning property featuring Hersheypark amusement park, GIANT Center arena, Hersheypark Stadium, Zoo America North American Wildlife Park, and Hershey Theatre. Thrilling roller coasters, action‑packed Hershey Bears hockey games, live entertainment, and one‑of‑a‑kind events are a day in the life of our team members.

The position is responsible for planning and executing event and security plans that support a safe and secure environment for events hosted at Hersheypark, Hersheypark Stadium, Hersheypark Arena, Hershey Theatre, and GIANT Center.

As a Full‑Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K contribution, paid time off, and so much more!

• Work closely with Safety & Security Operations Team in executing event security, traffic, and parking lot operation plans for events occurring within the Entertainment Complex.
• Oversee daily security operations associated with supporting Division and Department operations by executing security plans and procedures based on event security vulnerability assessments and institutional knowledge.
• Provide on‑site security management support for events occurring at Entertainment Complex venues, and Hersheypark, in a management and advisory capacity and while acting as the assigned Security Department Duty Representative.
• Maintain all equipment, supplies, and security technology applications necessary to accomplish strategic and operational objectives.
• Provide leadership and represent the Safety and Security favorably to both internal and external partners by being an active participant in representing the Entertainment Complex Safety and Security Department at meetings and trade/industry conferences.
• Contribute data to support the Senior Complex Manager of Safety and Security Operations, the Assistant Complex Director, and the Complex Director in creating operating, revenue, and capital budgets.
• Manage department support operations and develop, coach, and conduct performance reviews for the direct reports serving as Security Group Leaders. Serve as an Event Manager on Duty as assigned.
• Provide timely responses to all forms of patron correspondences and bring about win‑win solutions in resolving guest‑related issues.
• Manage enterprise‑wide incident response and assist all HE&R properties with workplace and incident investigations.
• Perform other duties as assigned.

• Must be at least 18 years or older
• Minimum of 3 years of related experience in the law enforcement, safety, and security field
• Minimum of 3 years of supervisory experience
• Must have a valid Driver’s License
• Associate’s degree – Security & Loss Prevention (2 years of relevant work experience may be substituted for education)
• Post‑Employment – Obtain the Certified Protection Officer designation, complete the I CS 300 Course, complete First Aid/CPR/AED training, complete PA Special Fire Police course, complete OCAT/PATH courses, and complete RAMP certification
• In accordance with Pennsylvania’s Child Protective Services Law, candidates must be able to obtain and maintain a report of criminal history from the Pennsylvania State Police (PSP), Child Abuse History Clearance from the Department of Human Services (Child Abuse), and fingerprint‑based federal criminal history submitted through the Pennsylvania State Police or its authorized agent (FBI), as a condition of continued employment

• Skilled in the use of Google Suite and Microsoft Office applications, including Excel and Word
• Proficient working with details on a daily basis for prolonged periods of time

• Reaching Forward – Occasional
• Climbing Stairs – Frequent (34‑66%) (ft maximum height)
• Lifting – Occasional (