Senior Supervisor - Security Dispatch

Join the team at the Hersheypark Entertainment Complex, an award‑winning property featuring Hersheypark amusement park, GIANT Center arena, Hersheypark Stadium, Zoo America North American Wildlife Park, and Hershey Theatre. Thrilling roller coasters, action‑packed Hershey Bears hockey games, thrilling live entertainment, and one‑of‑a‑kind events are a day in the life of our team members.

The Senior Security Dispatch Supervisor will oversee and execute the daily operations of the Hershey Entertainment Complex Communications Center while leading the part‑time employees within the dispatch group to provide for the safety and security of all guests and employees.

As a Full‑Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

• Receive and direct telephone, radio, and data communications while collecting pertinent information and dispatching team members using radio and/or other communication devices. Determine priority, nature, and location of emergency and non‑emergency calls and status of team members responding to these calls.*
• Supervise and oversee a group of Security Dispatch team members. Ensure each team member has proper training and monitor performance for each shift. Provide coaching, feedback, and training to team members.*
• Maintain complete and accurate records, logs, and reports on calls for a variety of services using a computerized logging database.*
• Operate a variety of technology systems to include, but not limited to, computers, radio equipment, CCTV, and alarm systems.*
• Communicate with internal resources and external emergency responders in a calm and professional manner. Provide clear, direct, and precise information to responding personnel.*
• Complete and prepare all appropriate daily and special event paperwork to include the use of copy machine, scanner, fax machine, etc.*
• Communicate regularly with Security Management regarding operational issues to include team member or guest concerns, losses, and unusual situations.*
• Provide recognition and appreciation to team members.*
• Perform and complete assigned tasks from management as needed.

• Minimum of 2 years of related Safety & Security, Amusement Park experience.
• 18 years of age or older.
• Post‑Employment CPR / First Aid / AED*
• Completion of high school or GED.

• Skilled in the use of Microsoft Office applications, including Excel and Word.
• Proficient working with details on a daily basis for prolonged periods of time.

While performing the duties of this job, the employee is required to:

• Reaching Forward – Occasional (