Family Success Support Manager - Office

Family Success Support Manager - Central Office

Catherine Hershey Schools for Early Learning

Salaried: $69,000 to $79,746 per year.

The Family Success Support Manager collaborates closely with Centers to develop and implement family success plans, monitor progress, and provide ongoing support tailored to each community. This role is dedicated to strengthening the Organization's commitment to a two-generational approach, empowering families and supporting positive outcomes for both children and their caregivers.

• Work collaboratively with Centers to design, implement, and monitor family success programs that align with CHS's two-generational approach, ensuring consistency and alignment with our mission
• Collaborate closely with the Strategic Partnerships Manager to ensure that community partnerships enhance family success initiatives without overlapping roles, thereby maximizing the impact of both positions
• Implement family policies, procedures, and strategies for CHS' network of center
• Run mission metrics and data points monthly as well as support the CQI process to continue the growth of the model
• Support Professional Development trainings during Seeds to Lead
• Act as a primary point of contact for Center teams, offering expertise, resources, and support to strengthen family success outcomes tailored to each center's demographic and community
• Participate in the ongoing quality assurance of the Family Success model
• Develop the needed materials and framework for the Family Success model to be implemented to fidelity
• Provide continued evaluations and assessments
• Develop benchmarks and metrics to assess program effectiveness and report outcomes. This includes gathering data, analyzing family progress, and identifying areas for improvement to achieve CHS's mission more effectively
• Stay updated and informed on family services best practices and regulatory requirements for supporting all families at CHS

• Bachelor's degree in Social Work, Public Administration, or related field (Masters in related field preferred)
• 5 years of previous experience in family and/or community engagement
• Knowledge of the State (DHS/OCDEL, DOH, OSHA, ADA) and NAEYC standards
• Ability to problem-solve major family related issues and address concerns
• Ability to type and perform data entry with a high degree of accuracy
• Ability to correspond and establish supportive relationships with caseworkers, parent/guardians, staff, and students
• Ability to work in a fast-paced environment with changing priorities
• Responsible, enthusiastic, and cares about working in a mission-focused organization
• Willingness to be held accountable and receive feedback
• Comfortability with technology including MS Office Suite (Outlook, Word, Excel and PowerPoint)
• Exceptional interpersonal skills including the ability to influence, lead, and educate team
• Demonstrated understanding of and ability to effectively work with low-income families (preferred)
• Ability to proactively identify problems and implement solutions
• Commitment to the mission and values of CHS and demonstrated high degree of integrity as all CHS staff are considered to be role models for children
• U.S. work authorization and successful completion of pre-employment background checks and clearances

• Medical insurance
• Vision insurance