Outpatients Clerk

To be trusted to provide consistently outstanding care and exemplary service.

Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

We are recruiting for an Outpatients Clerk who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

Are you looking for a dynamic and fast-paced role where you can make a meaningful impact? We are seeking motivated individuals to join our Outpatients Appointment Centre as Outpatients Clerks. This role offers variety, challenge, and the opportunity to contribute directly to patient care by ensuring the smooth and efficient coordination of outpatient services.

As an Outpatients Clerk you will play a vital role in facilitating the patient journey from referral to clinic appointment. You will be responsible for booking, cancelling and rescheduling appointments along with responding to appointment-related queries via telephone, email, letter using a range of specialised healthcare IT systems.

• Ensure referrals are entered accurately onto the relevant systems to enable clinical triage.
• Book appointments in adherence to the Trust Access Policy and service instructions, including rescheduling of appointments and processing of hospital-initiated cancellations as appropriate.
• Assist with complex and/or sensitive outpatient queries from the patient and/or their accompanying friends/relatives, Consultants, Nursing Staff and GP's in a polite and courteous manner that are not able to be resolved by the contact centre.
• Provision of an efficient administrative support service to all aspects of the Outpatients service and to liaise with medical, nursing and other specialty staff on administration enquiries as required.
• Use Excel spreadsheets and the Trust's appointment system to review and/or book, cancel, reschedule appointments.

In addition, you will receive a High-Cost Area Supplement of 5% of your basic salary, subject to a minimum payment of £1,303 and a maximum payment of £2,198 per annum pro rata.

Please see the attached Applicant information pack for further detailed information regarding this role.

When you apply you should not rely solely on AI to draft your application; you are encouraged to clearly demonstrate your personal skills, experience and behaviours that align with the role in your own words. We reserve the right to review all applications for the use of AI tools and where this is inconsistent with our values and standards of behaviour your application may be rejected.

All correspondence relating to vacancies will be via the e‑mail address you have provided on your application form. Some servers automatically send e‑mails to your junk mail so please check as well as your inbox.

Where a vacancy is advertised as a temporary position, the duration will be specified in the advert. If the vacancy becomes permanent towards the end of the specified duration, the successful applicant may not be required to re‑apply and can be slotted into the role on a permanent basis if appropriate.

If you are an internal applicant applying for a temporary working arrangement, please see the attached notes on secondments.

Committed to our Community:
East and North Hertfordshire Teaching NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their…