Customer Services Advisor

Salary: £28,000.00 - £28,000.00 Per year

Our Customer Service Advisors are at the centre of what we do. The team is the first point of contact for our customers. They rely on us to be there when they need support and you will be owning and resolving their queries.

Our current positions are for full time, 12 month fixed term Customer Service Advisors working 37 hours a week. You will be working on a rota basis between 8:00am and 6:00pm Monday to Friday. The first 6 months will be based in our Hertford office then we can offer you hybrid working. We offer a starting salary of circa £28,000.

• You will be speaking to our customers and supporting them with a range of queries and liaising with colleagues across the business for answers where needed.
• You could be reporting repairs, answering questions about rent payments, complaints, reporting anti social behaviour and general enquiries around rehousing and SNG.
• You will ensure an excellent customer experience by being part of an amazing team that responds to our customers needs and delivers resolutions where possible.
• You will record relevant details in our systems, enabling an accurate diagnosis of issues and provision of appropriate responses.
• You will communicate effectively making sure we give our customers clear, accurate information and advice in a professional manner.
• You will work collaboratively with colleagues in the team and across other departments to ensure customers receive a timely response to their queries.

• Experience of working in a busy customer service environment, with a focus on great customer experience and the resolution of customer queries.
• A 'can-do' attitude and the ability to respond in a professional manner, to make sure our customers have a great customer experience.
• Excellent interpersonal skills, and the ability to consider our customers needs with empathy and resilience.
• Excellent verbal and written communication skills.
• The ability to take responsibility for the service you deliver to our customers along with good timekeeping and reliability.
• Excellent IT skills including MS Office, Outlook and the ability to adapt to our customer relationship management (CRM) systems.

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/paternity/adoption pay
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.

Our purpose is to provide good, affordable homes that are the foundation for a better life - and our vision is thriving communities, over generations. We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year.

Working for us is so much more than just a job. Whatever your role, you'll help us provide homes and services for those who need them - and make a real difference to people's lives.