Credit Control Manager - Hybrid, Lead & Optimize Debts

Location:

Ware, SG12

Salary: £45,000 + 10% Discretionary Bonus

Working Hours:

Monday-Friday (Hybrid) 9am-5:30pm

Job Code: MJ2271

Title:

Credit Control Manager

My client is a fast-growing Print, Telecoms, and IT Services provider based in Ware. They are going through a really exciting period of growth and are looking for a sharp, motivated Credit Control Manager to join the team.

This isn't just a standard, repetitive collections job. It is a highly visible role where you will manage a small team, work directly with the CEO and CFO, and have a real say in how the business handles major commercial deals.

If you are great with people, love solving complex contract or legal puzzles, and want a role where your hard work actually gets noticed by senior leadership, this is the perfect next step for your career.

• Line-manage a team of two credit controllers, setting clear performance targets and collaborating closely with the Billings department.
• Oversee the full sales ledger, including Direct Debit processing, while actively chasing high-value or complex aged debt over 30 days.
• Prepare and present weekly/monthly debtor, dispute, and cashflow reports directly to the CEO, CFO, and CSO.
• Evaluate new and existing customer creditworthiness to set appropriate contractual credit and payment terms.
• Review and approve or reject prospective commercial contracts based on credit and dispute risk grounds before execution.
• Analyse and resolve complex invoice disputes, restructuring agreements where necessary, and managing pre-litigation casework directly with external solicitors.
• Lead the credit function's involvement in the annual audit, taking ownership of all planning, fieldwork, and compliance testing.
• Identify and drive system automation opportunities to modernize and streamline collections, reconciliation, and reporting.

• Minimum of 5 years' experience in a senior credit control or management role.
• CICM qualified, nearly qualified, or equivalent.
• A strong understanding of complex contracts and direct experience working with external legal counsel on debt recovery.
• Proficiency in MS Office (strong Excel skills) and accounting software, ideally Microsoft Dynamics 365 Business Central.
• Practical experience managing and uploading customer data via Direct Debit collection systems.
• Exceptional attention to detail with a proven track record of accurately reconciling complex, multi-contract accounts.

• Experience in Print, Telecoms, or Managed IT Services.
• Experience implementing system automation or AI tools within finance.

• 28 Days Holiday
• Birthday off
• Pension Scheme
• Flexible hybrid working
• Salary Sacrifice private healthcare, and dental (after probation)