Credit Controller

An excellent opportunity has arisen for an experienced Credit Controller with a growing and operating within the energy sector. This Credit Controller position is based onsite in Ware and offers the chance to join a small, supportive Credit Control team within a business committed to sustainability and customer care.

Your

Key Responsibilities:

• Managing sensitive yet direct conversations by phone to chase outstanding debt professionally.
• Investigating customer accounts to proactively resolve complex billing queries and issues.
• Helping customers better understand and manage their energy accounts to prevent future debt.
• Setting up realistic payment plans and Direct Debits for both ongoing usage and arrears.
• Liaising closely with internal teams, providing regular updates, and reporting on portfolio performance.
• Confidence and professionalism to manage sensitive customer conversations effectively.
• Strong Maths and English skills, alongside strong Excel skills.
• A tenacious and self-motivated approach to your work.
• The ability to work independently while being a dedicated member of a small, supportive team.
• Experience with in the energy or utility sector is highly desirable.

On applying you agree to receive finance specific content from our Randstad Finance & Accounting community ()