Mental Health Support Coordinator; CYP) Herts Haven Cafe

Position: Mental Health Support Coordinator (CYP) – Herts Haven Cafe
Location: Ware

Do you want to support Children and Young People with mental health issues in a moment of crisis?
Are you calm, non-judgemental and able to work effectively with people experiencing distress?
If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Job title:

Mental Health Support Coordinator (CYP)
Reference Number: 383

Reports to:

Senior Lead – CYP

Contract:

1 year fixed term (1st December 2026 – 30th November 2027)

Hours:

5 hours – to include Wednesdays (3:00pm-7:00pm) + 1 hour flexi to be used for admin, supervision, training.
Salary: £28,900 FTE pro rata, £3,757 per annum actual (based on 5 hrs p/wk)
Based:
Ware Herts Haven Café, SG12
About the Project
Hertfordshire Mind is proud to provide early intervention support to children and young people experiencing poor mental health across Hertfordshire.
Our Herts Haven Café is a free welcoming drop-in space for children and young people to access support for their emotional wellbeing.
The objectives of Hertfordshire Mind’s Herts Haven Café service are:
 
* To improve the mental wellbeing of children and young people experiencing mental health issues, including crisis presentations, in Hertfordshire.
 
* To provide drop in, no referral required, timely support to 10-18 year olds.
 
* To support children and young people in Hertfordshire to access community based mental health help.
 
* To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing a clear and effective pathway to services provided across the CYPMH system.

About the Role:

The key purpose of this post is to be an integral member of staff delivering the Herts Haven Café service, facilitating drop-in mental health support for children and young people aged 10-18. As a practitioner you will meet the varying needs of the individual, as they present, meaning no day may look the same.
A person-centred approach will be maintained, and this role is pivotal to ensuring CYP have a warm and welcoming space to turn to. You will be responsible for operationally overseeing the café during its opening hours. Working alongside 1 other member of staff and Hertfordshire Mind volunteers, you will facilitate support, deliver brief mental health interventions, provide signposting information and ensure timely information, guidance and referrals are provided for ongoing support.

Key Responsibilities
 
* To play an integral role in instilling Hertfordshire Mind’s values throughout the Herts Haven Cafe Service.
 
* To play a key part in the development and delivery of quality CYP mental health support services.
 
* To provide consistent and clear communication to the team, working proactively and with initiative.
 
* To be part of a cooperative and collaborative team that is flexible and adaptable to changing requirements.
 
* To deliver 1:1 and group interventions, depending on need, flexibly and creatively.
 
* To ensure that every individual accessing the service receives, safe and trusted support.
 
* To create and review risk assessments, wellness plans, crisis support plans, safety plans, as well as signposting resources, as required.
 
* To proactively recognise indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g., C-CATT, Emergency Duty Teams, CYP MHS, etc.
 
* To work alongside Crisis Teams in line with joint protocols, where required, to support those individuals experiencing a mental health crisis.
 
* To signpost and refer effectively into other Herts Mind Network services, as well as alternative VCFSE and statutory organisations.
 
* To act as a positive role model showing…