Hospitality Supervisor

Are you passionate about delivering exceptional experiences for people in a caring and supportive environment? We are looking for a Hospitality Supervisor to oversee and manage a variety of departments including Food & Beverage Services, Housekeeping and Activities/Events at our luxury care and nursing home in Hertford and help shape an enriching daily life for our residents.

• From £14.10 per hour
• Shift times: 07:00-15:00, 12:00-20:00. Alternate weekends required.
• Full time Day shifts available
• Up to 30 days annual leave, plus 8 bank holidays, depending on length of service
• Workplace pension
• Free meals on shift for staff working 6+ hours
• Life Assurance Scheme
• ‘Blue Light’ discount scheme eligible
• Refer A Friend Incentive £50 voucher and up to £1,000 cash bonus
• Staff recognition scheme – Purple Heart Award
• Ongoing career training and development
• Employee Assistance Programme, occupational health support and wellbeing services
• Plus cycle to work scheme, study support, long service awards and more

Transport Links

• Commuting – Hertford East (0.6 miles) and Hertford North (0.7 miles)
• Bus number – 324 (0.3 mile walk)
• Free parking on site for car drivers

As Hospitality Supervisor you will be supporting the Hospitality Manager to oversee a variety of non-clinical operations within the home, including Food & Beverage, Housekeeping, and Activities/Events to ensure every aspect of daily living is supported with dignity, joy, and individual attention.

This will involve:

• Managing the planning and delivery of hospitality and wellbeing services across the home
• Leading, coordinating, and allocating team members to ensure seamless delivery across catering, cleaning, and resident engagement
• Enhancing the dining experience by participating in food service and ensuring a high standard of presentation and service
• Maintaining robust housekeeping standards for cleanliness and comfort
• Planning and supporting activities that encourage creativity, movement, and social engagement
• Advocating for resident choice and independence in everything you do

Responsibilities will vary on each shift depending on which department you are supporting.

Desired

Qualifications and Skills:

• Experience in a similar hospitality role
• A genuine interest in supporting older people, including those with dementia or special physical needs
• Strong organisational and leadership skills
• Knowledge or hands‑on experience with event planning or creative activities (e.g., crafts, ceramics, light physical exercise) is a plus
• A team player with a warm, compassionate approach

Signature Senior Lifestyle offer unrivalled residential and dementia care in luxury homes. We strive for excellence in everything we do, and make a real difference to our residents’ lives. Our team is one of our biggest assets. We cultivate a supportive environment for our people, with tailored training and career development at all levels.

Wake up to the passion inside you. Apply to Signature Senior Lifestyle today.