IT Field Engineer

Job Description

Location: North London (with travel within M25/Cambridge)

Salary: £40,000 – £45,000 per annum

We are seeking an experienced IT Field Engineer to join a dynamic London-based team supporting both educational sectors and commercial clients. You will act as the primary on‑site engineer, handling complex IT infrastructure work independently, maintaining excellent client relationships, and delivering high‑quality solutions.

This is a hands‑on, field‑based position, requiring confidence in client‑facing interactions and the ability to manage your workload efficiently.

• Install, configure, and commission Microsoft‑based IT systems and network infrastructure at customer sites.
• Set up and manage enterprise‑grade server hardware (Dell, HPE, etc.), including firmware, RAID, and OS installations.
• Provide on‑site support and guidance to schools and other clients, including migrations to Google Workspace for Education and related platforms.
• Build, upgrade, and migrate Windows Server environments (2012–2025), covering Active Directory, Group Policy, file and print services, and core server roles.
• Perform planned infrastructure upgrades, server replacements, and customer migrations according to project plans, escalating risks as needed.
• Attend regular customer visits across London and the South East to deliver projects and resolve technical issues.
• Support client relocations, system upgrades, and change requests.

• Coordinate closely with Service Desk and Project teams to ensure smooth service delivery and handovers.
• Keep clients informed throughout projects, escalating technical risks or issues clearly when additional input is required.

• Maintain accurate documentation for every site visit, including job sheets and asset records.
• Ensure adherence to technical standards, health and safety guidelines, and operational procedures.
• Manage your tools, test equipment, and vehicle inventory to ensure readiness for each day.

• Minimum of 3 years of field‑based IT experience, ideally in a managed services or project‑driven environment; experience in education is a plus.
• Hands‑on experience delivering Windows Server installations, upgrades, and migrations (2012–2025), including:
• Active Directory, DNS, DHCP, Group Policy (including printer deployment)
• Hyper‑V and ESXi management
• Firewall configuration (Sonic Wall, Watch Guard, Fortinet, or Dray Tek)
• Enterprise‑grade server hardware (Dell, HPE, or similar)
• Strong knowledge of Windows client OS and Microsoft 365 administration (Exchange Online, Teams, One Drive, SharePoint, Intune, MFA, SSO).
• Solid understanding of IP networking, VLANs, and wireless setups; experience with VoIP/UC platforms is advantageous.

• Vendor or manufacturer certifications are desirable (Microsoft, CompTIA, Cisco, etc.).
• Full UK driving licence required.

• Professional, reliable, and confident working directly with clients.
• Self‑sufficient and organized, able to manage workloads independently and escalate when necessary.
• Adaptable to different environments, customers, and technologies.
• Excellent time management with a commitment to quality delivery.
• Willingness to travel across London and the South East, with flexibility for project requirements.

• Your experience has been limited to service desk or remote support roles without regular on‑site infrastructure work.
• You lack hands‑on experience building, upgrading, or migrating Windows Server environments in the field.
• You are not comfortable leading on‑site projects and communicating directly with clients.