Senior IT Support Technician

Job Description

Senior IT Technician - MSP
Hertford | 3 Days Onsite, 2 WFH£35,000-£40,000 DOE + Benefits

A close-knit and growing MSP based in Hertford is looking for a technically strong and client-focused Senior IT Technician to join their team. With a brand-new, state-of-the-art office and a collaborative culture, this is a great opportunity for someone with solid 2nd/3rd line experience who enjoys variety, autonomy, and hands‑on technical work.

• Deliver 2nd/3rd line support across client systems‑remotely and onsite.
• Administer and troubleshoot Windows Server, Active Directory, and Microsoft 365.
• Configure and manage virtualised environments (Hyper‑V, VMware).
• Perform server patching, system updates, and software rollouts.
• Support LAN/WAN setups, VPNs, and network infrastructure.
• Maintain IT security, backups, and disaster recovery solutions.
• Assist with infrastructure upgrades and new tech implementations.
• Maintain accurate technical documentation and asset records.
• Provide guidance on cybersecurity and IT best practices.

• Proven experience in a 2nd/3rd line support role within an MSP.
• Strong knowledge of Windows Server, Microsoft 365, and virtualisation platforms.
• Solid understanding of networking (TCP/IP, DNS, DHCP, VPN).
• Familiarity with backup solutions, RMM tools, and IT security practices.
• Excellent troubleshooting and communication skills.
• Ability to work independently and manage multiple priorities.
• Full UK driving licence and access to a vehicle.
• Relevant certifications (e.g. CompTIA, Microsoft, Azure Fundamentals) are a plus.

• Starting salary from £35,000-£40,000 (depending on experience)
• Hybrid working: 3 days in the office, 2 days from home
• 25 days holiday + bank holidays
• 10% discretionary bonus
• Healthcare scheme membership
• Pension scheme
• Ongoing training and certification support
• A friendly, supportive team in a modern office environment

If you're ready to take the next step in your IT career with a people‑first MSP that values technical excellence and team culture, we'd love to hear from you.

Key words:
Windows Server, Microsoft, Office 365, Azure, IT Support, It infrastructure, service desk, MSP, IT Managed Services, Hertford, Hertfordshire, Welwyn garden city, luton, stevenage, enfield, barnet