Data Consultant

Title: Data Consultant

Location: Hertford (Hybrid, 2 days per week on-site)

Salary: Up to £55,000 DOE

Industry: Software, Business Intelligence & Technology

The Opportunity

I'm currently working with a specialist software and Business Intelligence organisation that is looking to hire a Data Consultant to join its team in Hertford.

This is a varied technical role combining customer support, consultancy, Business Intelligence, reporting and software development. You'll work primarily with a European customer base, helping customers troubleshoot technical issues, configure software and deliver BI and reporting solutions.

You'll have the opportunity to take ownership of projects from requirements gathering and design through to development, testing, documentation and deployment. Alongside this, you'll provide technical support, deliver customer training and produce technical documentation and guidance.

The role would suit someone with a strong technical background who enjoys working directly with customers and solving problems rather than being confined to a purely support-focused position. You'll need to be comfortable working independently, researching solutions and getting to the bottom of complex technical issues.

You'll also have exposure to pre-sales activity, technical demonstrations and industry events, with some travel required, including limited international travel.

Key Responsibilities

• Provide courteous and prompt technical support to customers across the European customer base.
• Assist customers with software installations and configurations across Windows and Linux platforms.
• Troubleshoot issues involving operating systems, relational databases, database connectivity, networks and web applications.
• Manage the full lifecycle of Business Intelligence and reporting projects, from requirements gathering and design through to development, testing, documentation and deployment.
• Develop reports using Business Intelligence and reporting technologies.
• Document customer solutions for both internal reference and customer use.
• Prepare and deliver customer training sessions.
• Develop training materials, technical documentation and quick reference guides.
• Provide technical support to sales representatives, including pre-sales assistance and technical demonstrations.
• Maintain accurate timesheets for customer-rechargeable work.
• Work collaboratively with colleagues across different regions during induction and ongoing training.
• Attend trade organisation events to support product promotion and sales activity.
• Travel when required, including limited international travel.

Essential Skills and Experience

• 5+ years' experience in a similar technical support, consultancy or software-focused role.
• Strong knowledge of Windows and/or Linux operating systems.
• Proven troubleshooting experience across operating systems, relational databases and database connectivity.
• Good understanding of relational databases and data dictionary concepts, including tables, indexes and keys.
• Experience developing reports using a Business Intelligence tool such as Power BI, Tableau, Qlik View, Business Objects or similar.
• Background in software development.
• Good understanding of Internet applications, particularly web browsers and HTML.
• Strong communication skills with the ability to work effectively with both technical and non-technical customers.
• A self-starting approach, with the ability to investigate problems, research solutions and work independently.
• Relevant degree, preferably Computer Science.

Desirable Skills

• Experience working with ERP systems.
• Experience with in Manufacturing, Distribution or Health Information Systems.
• Strong technical documentation and administrative skills.
• Broader experience troubleshooting computer networks, RDBMS and operating system issues.
• Experience delivering technical training or customer-facing demonstrations.
• Ability to quickly learn new technologies and keep up with technological developments.
• Experience with additional Business Intelligence or reporting platforms.
• Willingness to work flexible hours during induction and training periods to accommodate international teams.

Package and Benefits

• Up to £50,000 (depending on experience)
• Hybrid working with 2 days per week in office
• Opportunity to work with a European customer base and international teams.
• Varied role combining technical support, consultancy, BI, reporting and software development.
• Opportunity to manage BI and reporting projects through their full lifecycle.
• Exposure to customer training, pre-sales and technical demonstrations.
• Opportunities to attend industry and trade events.
• Some travel opportunities, including limited international travel.
• Ongoing training and development across new technologies.