Senior IT Support Technician

Senior IT Technician - MSP
Hertford | 3 Days Onsite, 2 WFH
£35,000-£40,000 DOE + Benefits

A close-knit and growing MSP based in Hertford is looking for a technically strong and client-focused Senior IT Technician to join their team. With a brand-new, state-of-the-art office and a collaborative culture, this is a great opportunity for someone with solid 2nd/3rd line experience who enjoys variety, autonomy, and hands-on technical work.

• Deliver 2nd/3rd line support across client systems-remotely and onsite.
• Administer and troubleshoot Windows Server, Active Directory, and Microsoft 365.
• Configure and manage virtualised environments (Hyper-V, VMware).
• Perform server patching, system updates, and software rollouts.
• Support LAN/WAN setups, VPNs, and network infrastructure.
• Maintain IT security, backups, and disaster recovery solutions.
• Assist with infrastructure upgrades and new tech implementations.
• Maintain accurate technical documentation and asset records.
• Provide guidance on cybersecurity and IT best practices.

• Proven experience in a 2nd/3rd line support role within an MSP.
• Strong knowledge of Windows Server, Microsoft 365, and virtualisation platforms.
• Solid understanding of networking (TCP/IP, DNS, DHCP,...