Service Desk Coordinator

Service Desk Coordinator

Our client is urgently looking for an experienced Service Desk Coordinator/IT Field Scheduling Coordinator to join their team based in Hertford, on a permanent basis.

Please note, the role is on a permanent basis.

Forming part of a wider team, you will pick up from the remote support provided by the helpdesk, at the point that a field engineer is deemed to be required. Once up to speed, you will be able to ensure that sufficient attempt has been made to resolve the issue remotely, before allocating one of our field engineers to attend. Engineers are assigned to sites based on geography, with nearby storage locations also needing to be considered for convenient hardware collection, if required.

Communicating directly with customer sites will need to be performed in a professional and friendly manner, with expectations set based on the severity of the issue.

You will be rewarded with an excellent salary as well as a brilliant benefits package including annual leave, enhanced pension scheme, flexible working hours (7.5 hour working day, coverage required between 8am-6:30pm), health insurance, training and development and many more perks!

• High attention to detail
• Good problem-solving
• Time management
• Strong geographical awareness of the Hertfordshire area
• Good verbal and written communication
• Team working
• A reasonable knowledge of Microsoft Office and Windows