Operations Manager

Location: Hertfordshire

Job Title - Residential Care Operations Manager
Location - Hertfordshire
Salary - Competitive Salary + Bonus
 
About Us
 
Our client are a compassionate, resident-focused elderly residential care company dedicated to delivering exceptional support and high-quality care in a warm and respectful environment. They have great plans for the expansion of their company and they pride ourselves on our commitment to quality, resident satisfaction, and fostering a workplace culture that values and supports our team.

Position Overview
 
We are seeking an experienced and proactive Operations Manager to oversee and drive the operational excellence of our residential care homes. The successful candidate will be overseeing up to 8 residential care homes across the South that specialise in elderly and dementia care.
 
You will play a pivotal role in ensuring our residents receive the best possible care by managing the day-to-day operations, supporting staff, maintaining regulatory compliance, and implementing best practices. This is a fantastic opportunity for someone passionate about the elderly care sector and eager to make a tangible difference in residents lives.

Key Responsibilities
 
Operational Leadership - Oversee the operational management of our residential care facilities, ensuring that high-quality care standards are maintained.
 
Staff Management - Lead, motivate, and support the team, fostering a positive and collaborative work environment. Manage recruitment, training, and development to ensure our workforce meets the needs of residents.
 
Quality Assurance & Compliance - Ensure that all services comply with regulatory standards, health and safety guidelines, and company policies. Prepare for and manage inspections and audits.
 
Resident & Family Relations - Maintain an open and compassionate line of communication with residents and their families to ensure satisfaction and resolve any concerns.
 
Budget Management - Develop and manage budgets, monitor expenses, and work to optimize resource allocation without compromising the quality of care.
 
Continuous Improvement - Identify and implement improvements to policies, procedures, and practices to increase efficiency, enhance resident satisfaction, and maintain high standards of care.
 
Requirements
 
Proven experience as an Operations Manager, within the elderly care or healthcare sector is essential
Strong knowledge of relevant regulations, including CQC standards is essential
Excellent leadership and team management skills
Financial acumen with experience in budgeting and resource management
Exceptional communication and interpersonal skills
Compassionate, with a genuine desire to improve the quality of life for elderly residents
 
Benefits
 
Competitive salary with performance-based bonuses
Opportunities for professional development and career growth
Comprehensive benefits package
A supportive and rewarding work environment