Head of Housing

Location: Hertfordshire

Head of Housing Cambridge, Hybrid Are you an experienced housing leader who combines strong technical knowledge with confident, values-led people leadership? This is an opportunity to lead a key customer-facing service, shaping how we deliver housing management services and create meaningful outcomes for our customers.

About us Hundred Houses Society is a charitable, not-for-profit housing association with a proud history dating back to 1933. We own and manage over 1,500 homes across Greater Cambridgeshire. Our mission is “To provide good quality homes and services in Greater Cambridge that people value”. Our aim is to provide great value, low-cost homes for the people of Greater Cambridge and continuously strive to deliver better customer service.

About the role As our Head of Housing, you will be accountable for leading the delivery, performance and continuous improvement of housing management services. This is a key strategic leadership role with accountability for building relationships and working closely with key stakeholders, focusing on a positive and motivating culture within the team while ensuring housing services are legally compliant, cost-effective, value for money and aligned with our values - ensuring our customers at the heart of our service development.

What you’ll be doing In this role, you will:
Lead and inspire our Housing Team Shape strategy and ensure regulatory compliance Deliver excellent core housing management services Put customers at the heart of what we do Drive service improvement, assurance and professional standards Please see the job description for more information About you We are looking for a confident, housing professional with strong leadership, management and people skills. To succeed in this role, you’ll need:
Substantial experience of housing management within a social housing provider, with strong technical knowledge across tenancy management, rent and service charges, leasehold services, allocations, voids, estate management and anti-social behaviour. Strong understanding of housing legislation, regulation and professional standards, with the ability to work in a legally compliant, customer-focused and risk-aware way.

Experience of managing risk, safeguarding, customer wellbeing and tenancy sustainment issues, with the ability to make sound, evidence-based decision making that reflects organisational values and legal responsibilities. Proven ability to lead, motivate and develop employees, creating a positive and accountable team culture, supporting the delivery of high-quality services. Confidence in using housing systems, data, performance information and numerical insight to manage risk, improve services and support decision-making with a structured and organised approach.

Experience in coaching employees and excellent communication, influencing and negotiation skills, with the ability to build trust and manage complex situations, work collaboratively and handle sensitive, complex situations. High levels of personal integrity, accountability and self-motivation, committed to delivering effective outcomes in line with organisational values. CIH Level 4 or 5 qualification in housing is an essential requirement and a condition of the role.

This post is a relevant senior manager role under the Competence and Conduct Standard (Social Housing (Regulation) Act 2023). We are willing to speak to candidates who do not already hold the qualification, provided they are willing and able to achieve it within the regulatory timeframe. Why join us? We’ve held Investors in People Gold accreditation since 2020, reflecting our commitment to inclusivity, wellbeing, learning and professional growth.

Joining us means being part of a collaborative organisation focused on continuous improvement and making a real difference. What we offer you 28 days annual leave (excluding bank holidays) Option to buy/sell up to 5 days’ annual leave Private health insurance Employee discount scheme Defined contributions pension scheme, matched from 4% to 10% Employee Assistance Programme Life assurance Strong focus on learning, development and wellbeing Plus, more when you join!

We encourage early applications and may close the vacancy once we have received sufficient applications from candidates who meet the essential criteria. Please note that Enhanced DBS clearance is required for this role. Inclusion and Diversity We welcome applications from people of all backgrounds and experiences, and are committed to creating a fair, inclusive and accessible workplace. All qualified applicants will be considered for employment regardless of protected characteristics, in line with the Equality Act 2010.