Practice Manager

This is an exciting opportunity for a full time Practice Manager position in Hertford and Ware.

We are seeking a proactive motivated Practice Manager to join our friendly team who will bring enthusiasm and commitment to the role.

We are a well-established GP training practice that is focussed on patient care, and together as a dedicated team, strive for the best to provide the highest standard of healthcare to our patients. We have a list size of 19,000 and operate from two sites followingmerger in 2020.

The Practice Manager is a pivotal member of the organisation and will be expected to support the team in achieving goals and targets, using a combination of personal involvement, motivation of other staff and delegation where appropriate.

The successful candidate will be able to demonstrate robust leadership and communication skills and have strong HR and organisational abilities.

The manager will need to ensure that the practice is financially efficient and compliant with all aspects of health and safety, employment legislation and CQC(Care Quality Commission)

The successful candidate will oversee and manage the day to day operations of the practice and will be supported by the Operations Manager, Reception Supervisor and administrative team.

We are a well-established GP teaching and training practice that is focussed on patient care, and together as a dedicated team, strive for the best to provide the highest standard of healthcare to our patients. We have a list size of 19,000 and operate from two sites followingmerger in 2020.

Provide leadership and management skills to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment. Play a pivotal role in the effective delivery of high quality services, ensuring the practice is safely run on a day-to-day basis incorporating good governance and a patient focused service. Provide oversight of the financial management, resourcing and regulatory compliance of the work of the practice.

The post holder will:

• Keep abreast of current affairs and identify potential threats and ensure all income-generating opportunities are explored and maximised
• Contribute to practice strategy; formulate objectives and research and develop ideas for future practice development
• Monitor and evaluate performance of the practice team against objectives; identify and manage change
• Develop and maintain effective communication both within the practice and with relevant outside agencies
• Assess and evaluate practice requirements and manage expansion plans
• Assist the practice in the wider community and assist with forging links with other local practices and relevant agencies and in particular working collaboratively with PCN (Primary Care Network)
• Represent the practice at ICB meetings

• Ensure that sound financial controls are consistently in place and followed.
• Manage practice budgets and seek to maximise income
• Prepare bids for new resources
• Oversee practice accounts; ensuring year-end figures are submitted promptly and liaise with practice accountant and partners
• Lead the budgeting and monitoring process each year, contributing to the longer term strategic planning
• Work with the finance partners to monitor income and expenditure.
• Prepare and present financial plans including forecasting, monitoring information and reporting to the partners as required
• Understand and report on the financial implications of contract and legislation changes

Liaising with the ICB and payment agencies regarding queries with payments relating to the contract, e.g. Enhanced Services.

• Monitor PAYE and contributions to the practice pension scheme(s) for all practice staff and ensure appropriate records are in place

• Monitor systems for handling and recording of cash, cheques and petty cash

Human resources

Overall responsibility for recruitment and retention of staff working including contracts of employment and job descriptions

• Ensure that all members of staff are legally and appropriately employed. Monitor skill-mix and deployment of staff
• Manage staffing levels within target budgets
• Evaluate, organise and oversee staff induction and training, and ensure that all staff are adequately trained to fulfil their role
• Develop and implement effective staff appraisal and monitoring systems for coordinating leave and managing workload.
• Support and mentor staff, both as individuals and as team members
• Lead on HR issues implementing effective systems for the resolution of disputes and grievances.
• Keep abreast of changes in employment legislation

Maintain up-to-date HR documentation (including job descriptions, employment contracts and employment policies)

Co-ordinate intra-practice communications within the network

First point of contact for members of the PCN and other organisations for the delivery of NIS work, projects and schemes including the recruitment and retention of additional roles reimbursement scheme

Monitor and scrutinise…