ILS Manager

Location: Hertfordshire

Integrated Logistics Support (ILS) Manager

Permanent
- Hybrid working
- Based from Hertfordshire (preference) or Bristol.

A leading international engineering and technology organisation is seeking an experienced Integrated Logistics Support (ILS) Manager to join its Customer Support & Services team. This is an exciting opportunity to lead and deliver ILS activities for international customers across the full product lifecycle.

The successful candidate will play a key role in influencing product design and developing support solutions that ensure effective through-life support and operational readiness once products enter service.

Benefits

Performance-related bonus of up to 21% of base salary
Competitive pension scheme with employer contributions up to 14%
Enhanced parental leave
Excellent on-site facilities, including subsidised meals and free parking
Outstanding training, development, and career progression opportunities
Relocation support may be available, case by case consideration

The Opportunity

As the Integrated Logistics Support Manager, you will:

Lead the development and implementation of ILS strategies and plans in line with customer and contractual requirements.
Manage ILS activities throughout the full product lifecycle, from concept and design through manufacture and in-service support.
Develop and maintain robust Through-Life Support policies and strategies.
Ensure compliance with relevant industry and customer standards, including:
S1000D (Technical Publications)
S2000M (Material Management)
S3000L (Logistics Support Analysis)
S4000P (Preventive Maintenance)
S5000F (In-Service Data Feedback)
Relevant Defence Standards and customer-specific ILS requirements
Oversee Logistics Support Analysis (LSA), maintenance task analysis, spares modelling, provisioning, support equipment development, training solutions, and technical documentation.
Act as the primary point of contact for customers and key stakeholders on all ILS-related matters.
Manage the delivery of support solutions within the UK and internationally.
Support bid and proposal activities, including ILS cost estimation and risk assessment.
Lead, mentor, and develop ILS practitioners within the programme or functional team.
Identify, manage, and mitigate programme risks, assumptions, and dependencies.

What We're Looking For

Proven experience in an ILS, Supportability, or Through-Life Support role within an engineering, aerospace, defence, or complex systems environment.
A broad engineering background, ideally degree-qualified (or equivalent) in a relevant technical discipline.
Strong knowledge of ASD S-Series standards and their practical application.
Experience working with major customers and complex stakeholder environments.
The ability to influence cross-functional teams and communicate effectively with both technical and non-technical audiences.
Experience supporting bids, proposals, and business development activities.
Strong organisational and prioritisation skills, with the ability to manage multiple competing demands.
Proven leadership skills, including work planning, resource management, and successful delivery against commitments.
Excellent written and verbal communication skills with strong stakeholder management and negotiation capabilities