FM Service Delivery Manager

FM Service Delivery Manager
Salary: £50,000 - £60,000 DOE
Location: Hertfordshire
Our client is looking for an experienced FM Service Delivery Manager to take responsibility for the effective delivery of facilities and maintenance services across a diverse residential and commercial property portfolio.
This is a hands-on operational leadership role, managing an in-house maintenance team alongside external contractors and service partners. You will ensure planned, reactive and preventative maintenance is delivered safely, efficiently and to a consistently high standard, while maintaining strong compliance, customer service and operational performance.

As FM Service Delivery Manager, you will:

• Lead, coach and develop an in-house facilities and maintenance team.
• Take responsibility for the day-to-day delivery of FM and maintenance services across multiple properties.
• Plan and prioritise planned, reactive and preventative maintenance activities.
• Manage external contractors and service providers, ensuring works are delivered on time, to specification and within agreed SLAs.
• Monitor KPIs, SLAs and service performance, identifying areas for improvement.
• Carry out site visits, service audits and quality inspections to maintain high standards.
• Ensure properties remain safe, compliant,...