Quality Manager; Shift

Job Overview

Site: UK - Hertfordshire - Ware

Posted Date:
May 28 2026

The Quality function promotes quality and compliance through the product life-cycle within the wider manufacturing and production operations at the GSK Ware Manufacturing Site. This entails monitoring all quality related systems, improvement procedures and documentation (including data and information), ensuring that products released have been manufactured, packaged and distributed according to all Regulatory and cGMP requirements (including appropriate certification for EU markets).

Reporting to a Quality Operations Manager, the Quality Manager on Shift (Operational QA) ensures that activities related to both manufacturing and non-manufacturing areas are carried out compliantly with SOPs and GMP and the impact on product quality and supporting quality systems is fully assessed and recorded. Ensure that products that are released and distributed to market conform to registered and regulatory requirements and are manufactured to cGMP.

• To liaise with other functions as appropriate in dealing with incidents affecting product quality or compliance, ensuring that deviations from GMP, specifications or company standards are fully recorded, remediated and investigated.
• To include the review/endorsement of CAPA proposals and to provide Quality approval of GMP procedures and documents.
• Participate in management monitoring of Quality processes and support wider value stream management monitoring activities.
• Provide necessary support in the investigation of customer or vendor complaints.
• Identify potential quality issues within manufacturing/packing/warehouse operations or other non-manufacturing areas as appropriate (via inspection, GEMBA and process confirmation).
• Ensure manufacturing, packaging, Warehouse and wider support process changes are controlled appropriately and the impacts adequately assessed and monitored.
• Ensuring that product released/shipped conforms to the required quality standards.
• Provide quality oversight of facilities, equipment and personnel.
• Support Distribution Risk Assessments (if applicable).
• Coach staff in setting and maintaining appropriate quality and compliance standards and liaise with supported functions in providing quality guidance through TAP process, Gembas and quality meetings.

Please note that this role requires the successful applicant to be based/work in the GMP area for the site.

Please note that this role is aligned to the following shift: 24/5 (during the week) and 16/2 (on the weekend). The Monday to Friday shifts (during the week) operate on 12‑hour shifts:
Days (circa 6:40 to 19:00) and Nights (circa 18:40 to 7:00) working on a 2 or 3 (day or night) shift rotation. You will also need to work 2 weekends per month: 1 weekend on Earliers (circa 6:15 to 14:30) and 1 weekend on Lates (circa 14:00 to 22:15). Total working week will be circa 37.5hrs (on average across the month).

As this role is multi-faceted and includes liaising with a wide variety of on-site production and operations teams, you will be a self‑motivated person who has strong experience of working in quality and/or manufacturing at a complex manufacturing site. You will be resilient and calm under pressure, with strong people skills and a proven ability to influence people to achieve objectives and drive performance.

You will have a strong continuous improvement mindset. Effective written and verbal communication and excellent interpersonal skills, as well as the ability to organise and prioritise workload are considered essential skills.

• BSc in Scientific, Technical or Engineering discipline (or equivalent experience, ideally gained working in a Pharmaceutical Manufacturing Facility or similar highly regulated industry).
• Knowledge of current Good Manufacturing Practice requirements.
• Knowledge and application of Quality Management Systems (QMS).

• Competitive base Salary
• Shift allowance
• Annual bonus based on company performance
• Opportunities to partake in on‑the‑job training courses
• Opportunities for support for professional development and chartership (accreditations and professional bodies)
• Access to healthcare and wellbeing programmes
• Employee recognition programmes

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.