Shop Manager

We're looking for a passionate and experienced Shop Manager to lead our busy Isabel Hospice charity shop in Ware.

Every Isabel Hospice shop is unique, with its own loyal customers and place at the heart of the local community. As Shop Manager, you'll have the opportunity to shape your shop's success, inspire a dedicated team of staff and volunteers, and deliver an exceptional shopping experience.

This is more than a retail management role. Every sale helps fund the expert, compassionate care provided by Isabel Hospice, while promoting sustainable shopping and reducing landfill waste.

Our retail teams work on a rota to meet the needs of the shop, so flexibility is essential. This role includes weekend work and follows a 5 days over 7 shift pattern.

• Ensuring high standards of display, presentation, and cleanliness are maintained throughout the shop
• Leading by example, providing excellent customer care to enhance the shopping experience
• Maximizing sales and profits, achieving key objectives for the shop
• Guiding, inspiring, and engaging a team of paid staff and volunteers
• Meeting gift aid conversion rates from people donating goods
• Supporting events held both in the shop (evenings) and the local community

• Retail management experience
• An interest in and / or experience of working with sustainable fashion
• Experience of managing and inspiring a diverse team of people
• Excellent organisational skills
• Understanding, respect and consideration for others at all times
• A good knowledge of email, MS Office and the internet
• A 'can do' approach to work
• Someone who communicates well, both verbally and in writing
• And ideally experience of working within charity retail

Each and every one of our employees contributes to our progress and is supporting our work at Isabel Hospice. In return, we have a generous benefits package which includes:

• 27 days holiday
• Pension scheme
• Life assurance scheme
• Employee Assistance Programme
• Cycle to work scheme
• Health Service Discounts
• Refer a friend bonus

Isabel Hospice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We thank all applicants for their interest in joining our team

We reserve the right to close this job earlier if sufficient applications are received, so please apply early to avoid disappointment.

Successful applicants will be required to undertake a DBS check.

For details of our inclusion statement, please see our website