Store Manager, Retail & Store Manager

Full-time, £31,000 - £39,000 per annum

Salary: £31,000 - £39,000 per annum

Hours:

Full-time

Contracted

Hours:

39

Contract Type:
Permanent

Location: 1A, Madford Retail Park, Ware Road, Hertford, Hertfordshire, SG13 7RQ

At Pets at Home, we’re passionate about pet care, offering everything from pet products and grooming to veterinary services across the UK. Our community-focused pet care centres are hubs for pet lovers, bringing people together to support local pet owners and their beloved companions.

We’re looking for a Store Manager to lead our team in Hertford. Reporting directly to the Area Manager, you’ll take full responsibility for the daily running of your pet care centre, driving sales and performance while ensuring an exceptional shopping experience for our customers.

• Overseeing all aspects of daily operations, from stock control to store standards.
• Leading and inspiring your team to achieve sales targets and exceed KPIs.
• Creating a positive and fun working environment for your colleagues.
• Ensuring health and safety compliance across the store.
• Delivering outstanding customer service, embodying our mission to be the Best Pet Care Business in the World.

We’ll provide industry-leading training to help you thrive in your role and equip you with the skills and knowledge needed to deliver exceptional service and care for both customers and their pets.

• At least 2 years of management experience in a retail environment, leading a team of 10 or more in a fast-paced setting.
• A passion for retail and a proven track record of delivering excellent results.
• Flexibility to work a 7-day shift pattern, including weekends and bank holidays.
• Strong communication and leadership skills to engage and motivate your team.
• A willingness to complete 6 months of comprehensive training covering customer service, pet care, and health & safety.

• Annual bonus opportunities.
• 28 days paid leave, rising to 33 days after 2 years (including bank holidays).
• A birthday day off to celebrate in style.
• Life assurance worth 4x your annual salary.
• A 4% company pension contribution.
• Colleague discounts, including 20% off Pets at Home and 30% off our own-brand products.

Pets just see people—they don’t discriminate, and neither do we. We celebrate the diversity of our colleagues and encourage you to be yourself. Even if your skills don’t perfectly align, your unique contribution through your values and behaviours could make you a great fit for our team.

Organisation:
Pets at Home

Date Posted: 26-08-2026

Expiry Date: 09-09-2026