Sales Administrator, beauty

Location: Hertfordshire

£28,000 - £32,000  bonus Hertfordshire We are working with a fast-growing beauty and cosmetics company known for its innovative products and strong customer relationships. As the business continues to scale, our client is looking for a Sales Administrator to join a supportive and close-knit team. The culture is one where people are genuinely valued, ideas are welcomed, and everyone plays a part in the business's success.

You will support the sales team by managing administrative tasks, processing orders, and ensuring smooth communication between customers, sales staff, and other departments. This is a varied and hands-on role suited to someone who is organised, proactive, and enjoys working as part of a team.

Key Responsibilities:

Order Processing Receive and process customer orders through internal systems (SAP). Verify product availability, pricing, and delivery schedules. Ensure orders are entered accurately and processed on time. Customer Support Act as a point of contact for customer enquiries. Provide information about products and delivery timelines. Handle order updates, complaints, and returns. Sales Team Support Assist sales representatives with administrative tasks. Arrange samples to be sent out on behalf of the sales team.

Database and Record Management Maintain customer databases and sales records. Update contact information, order histories, and account details. Sales Reporting Prepare regular sales reports and performance summaries. Coordination with Other Departments Work closely with logistics, finance, and NPD & Compliance. Coordinate deliveries and stock availability with warehouse teams. Ensure invoices and payments are processed correctly. Documentation and Compliance Prepare invoices, packing lists, and delivery notes.

Ensure sales documentation follows company policies and procedures. Maintain organised records for audits and reporting. Managing Quotes and Pricing Create and send quotations to customers as advised by the sales manager. Update pricing lists and promotional offers. Ensure the sales team uses correct pricing and discounts.

About You:

Strong administration and organisation skills.

Experience with in Sales Support, Sales Administration or Key Account Support would be ideal. Good communication and customer service skills. Excellent attention to detail. Proficient in Microsoft Excel; experience with SAP is beneficial but not essential. Comfortable working under pressure and managing multiple tasks. A team player who enjoys working in a fast-paced, growing business. Diversity & Inclusion: ILMJ values diversity, equality and inclusion and encourages applicants from all backgrounds and identities.