Enforcement Agent

Location: Hertfordshire

RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.

Enforcement Agent
Locations:
Berkhamsted, Hemel Hempstead, Henley-on-Thames, Hitchin, Ruislip, St Albans, Stevenage, Tring, Uxbridge, Watford & Wembley
Salary: £26,441 - £28,460 per annum + commission & bonus
OTE: £40,000 - £60,000

Contract:

Full Time

This role covers locations across Herts and surrounding areas, including:
Berkhamsted, Hemel Hempstead, Henley-on-Thames, Hitchin, Ruislip, St Albans, Stevenage, Tring, Uxbridge, Watford and Wembley.

About the Role
Do you want the security of a salary with the opportunity for unlimited earning potential?

Would you like to work independently, whilst being fully supported and trained by an established market leader?

Would you like access to a company car, fuel card, expenses and smartphone, alongside flexible working where you have control over how you plan your day?

If you enjoy working outdoors, meeting people from all walks of life and solving problems, this could be the opportunity for you.

We are recruiting Enforcement Agents to work across Herts and the surrounding areas.

You will receive full training and support to help you develop the skills required to succeed in this rewarding, field-based role.

What You'll Do
As an Enforcement Agent, you'll be out in the field making visits to properties where customers have outstanding debts.
Your aim will be to engage with customers professionally and respectfully, understand their circumstances and help them reach the best possible solution to avoid further enforcement action.
Your day-to-day responsibilities will include:

Visiting residential and commercial properties.
Speaking with customers to understand their circumstances.
Discussing outstanding payments and agreeing appropriate arrangements.
Helping customers identify the best solution to resolve their situation.
Completing questionnaires, reports and updating case management systems.
Dealing professionally with challenging or difficult situations.
Identifying vulnerable customers and signposting them towards appropriate support.
Taking control of goods where necessary and in accordance with relevant legislation.
Planning and managing your own daily workload.
Working towards performance targets and earning additional commission and bonus.

This is a role where every day is different. Some visits will be straightforward, whilst others will require you to use your communication, negotiation and problem-solving skills to achieve the best outcome.

What You'll Need to Succeed
We are looking for resilient, motivated individuals who can think on their feet and remain professional in challenging situations.
You'll need:

Strong interpersonal skills - the ability to stay calm, communicate effectively and influence people towards positive solutions.
Trustworthiness and honesty - you must be reliable and committed to treating people with respect and dignity.
A balanced and fair approach - you will need to make decisions with integrity and adapt your approach when dealing with challenging or vulnerable customers.
Determination and discipline - you'll need the motivation to go the extra mile and achieve results.
Excellent verbal and written communication skills.
Good numeracy skills and the ability to complete accurate records and reports.
Confidence working independently and managing your own workload.
Resilience and the ability to deal with challenging conversations professionally.
A full, valid UK manual driving licence held for at least 2 years.

Vehicle Requirement
Candidates must have access to their own personal vehicle during the initial stages of training.

This is required to ensure you can reliably travel to your workplace and meet your trainer, which may be up to a 45-minute drive from your home address.
Once trained, successful candidates will have access to a company vehicle, meaning you will not need to use your own vehicle for the role.
Candidates who are already certificated enforcement agents may be eligible for a…