Event Executive Hanbury Manor Marriott Hotel & Club Job Hertford area,Hertfordshire England UK,Sales

Position: Event Executive Hanbury Manor Marriott Hotel & Country Club
Location: Hertfordshire

Description

POSITION SUMMARY

This position is part of the Sales & Events team who are responsible for reactive group sales attached or not to events and conferences. By application of strong organisational communication and interpersonal skills this position is responsible for preparing all event documentation and co-ordinating with hotel departments and the customers to ensure consistent high level service throughout pre- during and post-event phases of all events administration of contracts and inputting group bookings/rooming lists into Opera booking system.

The Events Executive must have impeccable attention to detail and exceptional organisational skills to be able to competently deliver all aspects of the role to the expected standard. The ability to multi task prioritise and use your initiative are key skills required for this role. This role will have direct client interaction and also admin work.

SCOPE / BUSINESS CONTEXT

This is a full time position at the Hanbury Manor Marriott Hotel & Country Club.

Experience:

Previous experience within Hotel Industry preferred Experience in Conference/Weddings & Events Opera booking system Sales Force and specifically in dealing with groups/catering and delegations are highly desirable.

Skills and Knowledge:

Strong communication skills (verbal listening writing)
Innovative
Pro-active and reliable
Able to work alone and within a team
Excellent telephone etiquette
Strong customer development and relationship management skills
Knowledge of Marriott lodging products cultures and brand strategies
Effective decision making skills
Good time management
Strong organizational skills

Education or Certification:

A strong level of English both written and verbal is essential for this role.
High school diploma or GED; experienced (1 - 2 years of experience) in the Reservations/Event Booking Centeror related professional area.

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the successful performance of the position:

Confident positive and proactive attitude and mind-set

Goal driven: commitment towards achieving hotels and team goals

Ability to adapt - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

Superior guest relations skills and demonstrates passion for service

Possesses excellent telephone sales skills

Passion for Sales and understanding of processes; can effectively up sell products and services; can bring a sale to closure

To have responsibility of the GRC (Groups) diary to support revenue maximization.

To ensure that OPERA and MARSHA balance.

To make a pre and post event call to organizers in order to maintain the relationship and to gain future business.

Effectively manages customer budgets to maximize revenue and meet customer needs to expand customer base for group/catering sales opportunities.

Manages group room blocks and meeting space for assigned groups

Leverages available eTools (eRooming Lists eProposals etc.).

To liaise with the Revenue team to ensure that rooms strategy is implemented appropriately.

To conduct planned and walk in site visits as necessary in a professional manner demonstrating full knowledge of the product and services tailoring the benefits to meet the guests needs.

Building client and colleague relationships.

To understand the product we offer including event space room types/layouts capacities and event/restaurant menus.

To conduct site visits including walk-in appointments and participate in FAM Trips in a professional manner demonstrating a full knowledge of the hotel products and services and tailoring the benefits to meet the guests needs.

To ensure that all diary entries are up to date with booking status date booking taken client details and telephone contact details and activities up to date.

To ensure forecasted event & group revenue is up to date at all times.

To build group bookings in all systems involved and book individual reservations related to events to ensure that routings and billing instructions are correct.

To produce a detailed and accurate handover sheet for each group/event arriving with full details on payment room allocations and individual requirements.

To effectively communicate in a timely manner any amendments or alterations to a group/event ensuring that the clients needs are always met.

To promote a professional image at all times by being immaculately dressed and presented.

To ensure that every client with a confirmed booking has a signed contract incorporating…