Specialist Housing Officer

As a Specialist Housing Officer, you'll provide housing management support to customers across Hertfordshire and Bedfordshire, helping them sustain their tenancies, access services and achieve positive outcomes. This is a community-based role with regular travel across the region, attendance at team meetings in Houghton Regis, and occasional travel to Westminster.

This is a permanent, part-time role working Monday, Wednesday and Thursday.

What you'll do

Manage a patch of specialist housing schemes, delivering an excellent housing management service.

Build positive relationships with customers, support providers and local partners.

Support customers to sustain tenancies and live independently.

Resolve tenancy, estate and neighbourhood issues, aiming for first-time resolution.

Carry out estate inspections and ensure schemes remain safe, clean and well maintained.

Monitor cleaning, gardening and estate services, challenging poor performance where needed.

Support customers with repairs reporting and maintenance issues.

Work closely with Care & Support teams to deliver joined-up services.

Manage voids, allocations, viewings and tenancy sign-ups.

Complete tenancy visits, identify support needs and signpost to appropriate services.

Maintain accurate records and case management information.

Contribute to service targets, compliance requirements and continuous improvement.

What you'll need

Experience in housing management, tenancy management or support services

Experience working with vulnerable people, including those with disabilities or mental health needs.

Knowledge of housing management and tenancy-related issues.

Strong communication and relationship-building skills.

Ability to manage a varied workload and resolve issues effectively.

Good IT and record-keeping skills.

Commitment to equality, diversity and inclusion.

Full UK driving licence and access to your own vehicle.

Experience supporting customers with mental health needs is desirable.