Support Worker; Charity​/Adult Care

Position: Support Worker (Charity / Adult Care)
We are looking for a committed and proactive Support Worker to join our team working with young people. This is a rewarding frontline role where you will support young people to develop essential life skills, increase independence, and move towards positive, sustainable futures.

You will work directly with customers in a supported accommodation setting, building trusting relationships and providing practical, emotional, and administrative support. You’ll be part of a dedicated team, working closely with internal colleagues and external agencies to ensure high-quality, safe, and person-centred support.

Key responsibilities

* Build supportive, professional relationships with young people

* Deliver regular, engaging keywork sessions aligned to individual support plans

* Provide day-to-day direct support, including daily living skills and tenancy sustainment

* Support customers with Universal Credit and Housing Benefit claims

* Maintain daily case management, accurate record keeping, and case notes

* Proactively manage risk, safeguarding concerns, and incidents in line with policy

* Follow missing person procedures and escalate concerns appropriately, including liaising with the police when required

* Enforce licence agreements and promote positive behaviour within the service

* Work collaboratively with external agencies including NHS professionals, social workers, and the police

* Encourage rent payments and support effective rent account management

* Promote social inclusion and community engagement

* Uphold health & safety, safeguarding, and organisational policies at all times

What we’re looking for

You’ll be someone who is calm, resilient, and motivated, with a genuine passion for supporting young people.

Essential:

* Ability to manage challenging behaviour positively

* Strong organisational and communication skills

* A proactive, can-do attitude and willingness to take responsibility

Desirable:

* Experience in supported housing or homelessness services

* Knowledge of benefits systems and safeguarding procedures

Personal qualities

* Approachable, respectful, and customer-focused

* Comfortable working as part of a team in a dynamic environment

* Emotionally resilient and able to remain calm under pressure

* Open to feedback and committed to learning and development

* Confident, organised, and flexible

Hours:

Full-time, rotating shifts

* Early: 8:00am – 4:00pm

* Late: 12:30pm – 8:30pm

* Every other weekend

Why join us?

* Competitive salary with an upcoming increase

* Meaningful work making a real difference to young people’s lives

* Supportive team environment

* Ongoing learning and development opportunities