District Manager, Management

Job Title:

District Manager

Location:

Com For Care  Home Care (Raleigh, NC)

Reports to:

Regional Manager

Status:
Full Time/Supervisor/Exempt

Responsible for managing everything within the four walls for all Planet Fitness locations in a defined district. District Managers will have between 4‑8 locations per district, including 4‑8 Club Manager direct reports.

• Maintain outstanding and consistent customer experience throughout all Planet Fitness locations within the district.
• Ensure operational consistency among all clubs within the region.
• Implement Planet Fitness and Baseline Fitness brand standards.
• Enforce club cleanliness standards.
• Implement policy and procedures.
• Approve weekly payroll.
• Manage front desk operations.
• Oversee facility maintenance and repair.
• Handle vendor and inventory management.
• Hire, coach, develop, review, and, if necessary, discipline Club Managers.
• Develop and train staff to build a bench for the Club Manager positions.
• Perform monthly facility BER inspections and complete Club Manager monthly bonus sheets.
• Effectively manage communication with all operations personnel within the district.
• Coordinate and manage District PE at PF, assisting with hiring, training, weekly planning, class tracking, and monthly Trainer Calls.
• Ensure 100% operations of all locations in the district; be prepared to fill in as Club Manager when a club has none.
• Handle all incoming email complaints and mystery shops from district locations.
• Ensure district manager schedules are approved by the Regional Manager monthly.
• Spend at least 70% of time in club locations and work the standard Club Manager schedule during non‑travel or office periods.
• Communicate effectively with staff, supervisors, and various departments to increase productivity.

• Customer Service: communicate and interact with customers, coworkers, and the public in a way that exceeds the customer’s wants and needs.
• Listening: actively listen to customers, empathize, and work together to solve problems.
• Problem Solving: recognize and define problems; analyze relevant information; encourage alternative solutions and plan resolutions.
• Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language.
• Communication: maintain timely and effective communication with staff, supervisors, and various departments.

• Honesty and good work ethic.
• High school diploma.
• Willingness to travel.
• At least 2–3 years of multi‑unit experience overseeing a minimum of four locations at once.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

• Bonus based on performance.
• Dental insurance.
• Flexible schedule.
• Health insurance.
• Opportunity for advancement.
• Paid time off.
• Vision insurance.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.