District Manager, Management

District Manager

Responsible for managing everything within the four walls for all Planet Fitness locations in a defined district. District Managers will have between 4-8 locations per district, including 4-8 Club Manager direct reports.

• Maintain outstanding and consistent customer experience throughout all Planet Fitness locations within the district.
• Operational consistency amongst all clubs within the region, including but not limited to:
  • Planet Fitness and Baseline Fitness brand standards
  • Outstanding member experience
  • Club cleanliness
  • Policy implementation
  • Weekly payroll approval
  • Front desk management
  • Facility maintenance and repair
  • Vendor and inventory
• Responsible for hiring, coaching, developing, reviewing and potential disciplinary actions of Club Managers within district.
• Develop and train staff to build a bench for the Club Manager positions.
• Perform monthly club facility BER inspections and complete Club Manager monthly bonus sheets.
• Effectively manage communication with all operations personnel within the district, including consistent communication with Club Managers.
• District PE at PF coordination and management (assist in hiring, training, and weekly planning). Track classes on a weekly basis and maintain monthly PE at PF Trainer Calls.
• Responsible for ensuring 100% operations of all locations in a district which may require filling in as Club Manager in a situation where a club has no manager.
• Handle all incoming email complaints and mystery shops from district location.
• District manager schedules are approved by the Regional Manager monthly.
• The expectation is that 70% of the District Manager's time is spent in the clubs.
• When not traveling or doing office work, District Managers should be working the standard Club Manager schedule in the clubs.
• Customer service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication:
  Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.

• District manager schedules are approved by the Regional Manager monthly.
• The expectation is that 70% of the District Manager's time is spent in the clubs.
• When not traveling or doing office work, District Managers should be working the standard Club Manager schedule in the clubs.

• Customer service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication:
  Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.

• Honesty and good work ethic
• High school diploma
• Willingness to travel
• At least 2-3 years of multi-unit experience overseeing a minimum of four locations at once.
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

• Dental insurance
• Health insurance
• Vision insurance
• Dollars…