Workshop Manual Author

Our OEM Client based in Whitley, Coventry, is searching for a Workshop Manual Author to join their team, Inside IR35. This is a maternity cover contract position with a proposed end date of 30th April 2027. Umbrella Pay Rate: £30.58 per hour. A Workshop Manual Author is responsible for creation, and ongoing maintenance of Workshop Manual (WSM) content within TOPIx.

WSM content should prioritise technician experience first, delivering accurate, and methodical processes that support efficient vehicle repair. The Workshop Manual Author works closely with a wide range of stakeholders, including:
Workshop Manual Leads. Product Engineering. SERP. Service Programme Leads. TOPIx Commodity Leads. Service Tooling. Markets (NSCs). Key Accountabilities and Responsibilities:
Creation of TOPIx WSM content Conduct virtual validation of procedures using CAD Conduct physical validation of procedures using prototype and production vehicles/units to ensure accuracy, feasibility, and repeatability. Identify, communicate repair and serviceability issues to stakeholders, providing well-reasoned proposals to support effective resolutions. Monitor, investigate, and resolve technician feedback submitted through TOPIx to continually improve WSM content and technician experience.

Essential Skills, Knowledge and Experience

Required:

Knowledge of whole vehicle systems and understanding of the latest vehicle technologies. Good communication, interpersonal skills.

Working experience of CAD 3DX, Vis Mock Up or other CAD tools. Ability to prioritise the technician experience with discussions with stakeholders. Qualified vehicle technician. Desirable Skills, Knowledge and Experience Requested:
Understanding of franchised retailer workshops. Automotive serviceability knowledge. UK Driving licence. Knowledge of Microsoft office products (Word, Excel, Project and PowerPoint). Essential Personal Profile

Required:

Strong knowledge of automotive repair, diagnostics, and workshop processes (experience in franchised retail workshops highly desirable). Strong problem-solving ability and a logical, process driven approach. Clear and persuasive communicator who can influence stakeholders and advocate for technician first solutions. A supportive, coaching oriented leader who can guide and upskill WSM authors. Confident managing workloads, setting priorities, and ensuring content quality.