Advanced Medical Support Assistant

Company Description

International Health and Medical Services delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery.

We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation.

Within our portfolio of companies, International Health and Medical Services headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care.

The position is pending award of contract.

Provide administrative support to Care in the Community (CITC) by receiving and processing health/administrative information and coordinating community care consults and appointments (access, scheduling, referral processing, customer service) for Veterans across CTVHCS, using VA systems and adhering to VA policies and performance standards.

• Perform and coordinate appointment scheduling in accordance with VHA Directive 1230 (Outpatient Scheduling) and VHA Directive 1232 (Consult Management).
• Properly process community care consults via HSRM/PPMS and related tools.
• Screen and receive calls courteously and timely; respond to inquiries regarding service delivery.
• Validate and update patient demographics in scheduling software or refer to Enrollment/Eligibility as appropriate.
• Ensure received outside medical records and information are integrated into CPRS and VistA
• Retrieve and respond to calls, emails, and Teams messages within 48 business hours.
• Follow Minimum Scheduling Effort; disposition referrals; work assigned reports/metrics (e.g., Aged Active/Scheduled, Idle >14 days, Admin Closed with Medical Records).
• Monitor, route, and process incoming/outgoing faxes and mail in accordance with HIPAA and privacy/security requirements.
• Collaborate with the CITC team; communicate scheduling/referral issues to the supervisor/Lead MSA; participate in team huddles as required.
• Comply with TJC/CBI programs; verify two patient identifiers; maintain IT security and protect sensitive records.
• Ability to work with the following systems:
  VistA, CPRS, HSRM, CTM, PPMS, REFDOC, EPSI, ECR, Right Fax, Cisco/Jabber, Outlook, Teams, Microsoft Office.
• Complete all mandatory required training per VAMC policy.
• Be aware of all laws, regulations, policies, and procedures relating to Privacy, Confidentiality and HIPPA and complies with all standards.
• Maintain zero breaches of privacy or confidentiality.
• Complete all performance standards within VA guidelines.

Completes required organizational compliance education, including assigned requirements that are client-specified, for Joint Commission Healthcare Staffing Services certification or other regulatory bodies.
This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.

Basic Requirements/

Certifications:

• Must be able to type at least 50 words a minute.
• Have basic medical terminology knowledge.
• Proficiency with VA systems and Microsoft Excel.

Education Required:

• High School (HS) or General Equivalency Diploma (GED).

Physical Requirements:

• Work is normally performed in a typical interior/office work environment.
• Work involves sitting and standing for prolonged…