Parts Counter Sales Associate

Parts Counter Sales Associate – Kirby-Smith Machinery, Inc.

• Above-Average Industry Pay
• Comprehensive Benefits Package (Medical/Dental/Vision)
• 401K Plan with Company Match
• Generous PTO Package/Paid Holidays
• Short/Long Term Disability
• Growth Opportunities
• Paid Training
• Family-owned and Operated
• Health and Wellness

• Incentive Program
• Uniforms provided

Responsible for facilitating parts orders from internal and external customers by managing inbound and outbound communications with timely follow-up, driving customer satisfaction, creating lifetime relationships, delivering consistent results, and being an indispensable resource.

• Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
• Greets customers as they enter the branch
• Promptly answers incoming phone calls in a professional manner
• Processes parts orders from all methods of communication
• Maintains accurate records of customer transactions in the computer system
• Follows up on vendor back orders and processes vendor invoices promptly
• Follows up on vendor part returns to ensure credit is received
• Promotes continuous employee and customer satisfaction to achieve unparalleled customer service
• Maintains a good understanding of all product lines supported
• Reads and understands parts manuals, serial number breaks, parts substitutions, campaigns, etc.
• Exhibits professional demeanor in dress, speech, and behavior
• Follows up with customers regarding order status and back‑order fulfillment
• Maintains a clean and presentable workspace by keeping up with general housekeeping daily
• Ensures consistent and reliable on‑site attendance
• Performs other job‑related duties as assigned

• High School Diploma or Equivalent
• One (1) year of parts experience, preferably in the heavy equipment or related industry
• Ability to speak, read and write in English
• Excellent verbal and written communication skills
• Must possess basic knowledge and understanding of construction equipment and operating systems, such as hydraulic and electrical systems

• Pushing/Pulling/Lifting/Carrying up to 50 pounds without assistance
• Physical ability to squat, twist, turn, bend, stoop, climb, and reach overhead
• Physical ability to stand and walk throughout the workday
• Ability to adhere to personal protective equipment (PPE) policy and maintain individual PPE in a functional condition

• Seniority Level: Entry level
• Employment Type: Full‑time
• Job Function: Sales and Business Development
• Industry: Construction

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This position is considered a safety‑sensitive position.