Administration Assistant

Applications are invited from qualified and experienced Administration candidates to join our busy administration teams.

We currently have a vacancy for a Band 2 Administration Assistant with our Community Treatment Team based within the Fairnington Centre at Hexham General Hospital.

This is a busy service and the successful post holder will be a member of the admin team supporting the multi-disciplinary clinical teams to provide a comprehensive, high quality administrative service at all times. The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone.

The role will be based within the reception office, taking all incoming calls to the team, meeting and greeting those attending for appointments or meetings, dealing with day-to-day queries, scheduling appointments, handling sensitive and confidential information, updating the patient information system/medical records, processing incoming/outgoing post, paying patient travel expenses from a small float, sending appointment letters, contacting clients as required and completing work from a shared inbox under the direction of the Administration Team Lead.

• Working in a customer/patient‑focused environment (both face‑to‑face and over the phone)
• Excellent communication and interpersonal skills
• Database input and management
• Electronic filing systems
• Strong knowledge of Microsoft Office packages and general IT skills, including proficiency in Microsoft Word, Excel, and other Office packages, including email
• Fast, accurate typing and keyboard skills
• Experience of typing letters
• Basic note‑taking at meetings (or willingness to learn)
• Good verbal and written communication skills
• Ability to be self‑directed, motivated, and contribute positively within a team
• Well‑organised and structured
• Ability to adapt to changing tasks at short notice
• Reliable and punctual
• Expected to demonstrate flexibility in the role
• Good understanding of the RIO (patient information) system (training provided)
• Ability to handle potentially distressing or emotionally challenging situations
• Participation in all relevant training courses appropriate to the role

Applicants should currently meet the required qualifications as outlined in the attached Job Description and Essential Criteria of the Person Specification.