Customer Delivery Driver, Supermarket Assistant

About the role

As one of our Customer Delivery Drivers, you will bring Waitrose produce and Partner-led service to customers’ doors. You will help support the shop team with daily tasks such as stock replenishment and housekeeping, contributing to the efficient and welcoming running of the shop.

In addition to contractual pay, any time worked between 22:00 and 06:00 will attract Night Premium at £3.75 per hour. This also applies to existing Partners enrolled onto Enhanced Hours Premium arrangements.

You must be 18 years or older to work in this role.

• Begin your day in store and be responsible for delivery routes.
• Load and prepare your van for deliveries, ensuring all orders are organized for efficient delivery to customers.
• Complete vehicle safety checks, maintain road compliance, and uphold health and safety standards.
• Represent the Waitrose brand on the road with excellent customer service as a priority.
• Assist customers with their shopping and build rapport based on trust and service.
• Support the wider shop team with general shopkeeping tasks when required.

• Full valid B-category UK manual driving licence with no more than 6 points.
• Great customer service skills.
• Strong time management skills.
• Ability to cope with the physical requirements of the role (lifting of crates, moving cages).
• Comfortable working independently with self-motivation and adaptability.
• IT literate.

• Previous experience in a driving role and knowledge of chilled vehicles is welcomed.

Pay: £14.31 Hourly

Contract Type: Permanent

Hours of Work: 15 hours per week, across seven days to include early starts, late finishes, evenings and weekends between 06:15 and 22:00.

Job Level: Partnership Level 10

Location: Hexham (Waitrose & Partners), Wentworth Park, Hexham, Northumberland, NE46 3PJ

We are the largest employee-owned business in the UK, home to John Lewis and Waitrose. As Partners, we share ownership and work together to deliver our purpose. We focus on retail excellence, innovation, and ethical standards, aiming to be brilliant at retail and service.

Important points to note: pre-employment vetting may include DBS checks. If required, you will be informed during recruitment. DBS checks will be carried out by a third-party body, and financial probity checks may be required for some roles.

You may apply as soon as possible as vacancies can close early if we receive a high number of applications. We support flexible working where possible, including flexible or compressed hours, job sharing, or shorter hour contracts. Please discuss this with the hiring manager during your interview.