Receptionist, Administrative​/Clerical

The Receptionist 1 receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

As a Receptionist, you will be responsible for welcoming patients and providing administrative support within a physician practice or center. Your responsibilities may include:

• Greeting Patients:
  You will welcome patients and visitors professionally, both in person and over the phone.
• Scheduling Appointments:
  You will manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules.
• Patient Records:
  You will maintain and update patient records, ensuring accuracy and confidentiality. You will work within Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.
• Billing and Payments:
  You will help ensure patient accounts are updated accurately and may collect copayments at the time of service.
• Inquiries and Communication:
  You will answer incoming calls, respond to patient inquiries, and provide general information and assistance.
• Office Management:
  You will maintain a clean, organized, and well‑stocked reception area, ensuring it is sanitized and equipped with necessary materials.
• Administrative Support:
  You will assist with additional administrative duties as needed, such as ordering supplies, managing office inventory, and coordinating courier shipments.

In this role, you will make decisions within established work expectations, quality standards, priorities, and timelines. You will work under close supervision and follow established policies, practices, and guidelines, with limited opportunity for deviation from defined procedures.

• High School Diploma or GED
• 1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc.
• Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
• Excellent customer service and phone etiquette
• Team player with a positive attitude
• Ability to multitask in a fast-paced environment
• Attention to detail and highly organized
• Knowledge of MS Office (Word, Excel, Outlook, Access)
• Bilingual in English and Spanish

• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)

Location:

301 NE 167 St North Miami Beach, FL 33162

Work Hours:

Mondays-Fridays (8AM-5PM)

You will report to the Center Administrator

This role is considered patient-facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

40

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$38,000 - $45,800 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well‑being. Associate…