Vice President of Professional Services

Faites un pas en avant et laissez-vous surprendre par Edenred. Chaque jour, nous fournissons des solutions innovantes pour améliorer la vie de millions de personnes, en connectant les employés, les entreprises et les commerçants dans le monde entier. Nous savons qu'il y a des centaines de façons pour vous d'évoluer. Avec nous, vous développerez vos compétences dans un environnement multiculturel, stimulant et dynamique.

Osez rejoindre Edenred et préparez-vous à vous épanouir dans une entreprise internationale qui vous offrira des opportunités infinies. La méritocratie fait partie de notre ADN. Chez Edenred, nous reconnaissons, recrutons et développons tous les talents. Venez comme vous êtes, dans le respect de votre singularité et contribuer à l'aventure Edenred avec nous. Nous nous engageons à prévenir toute forme de discrimination et à proposer à tous nos candidats des opportunités égales indépendamment de leur genre et expression de genre, handicap, origine, croyance religieuse et orientation sexuelle ou tout autre critère.

Join our team and be part of a company that's transforming the way businesses pay and get paid. At Edenred Pay USA, we're leaders in innovative B2B payment solutions. Our platform streamlines accounts payable processes, eliminating inefficiencies and empowering Accounts Payable (AP) teams to focus on strategic initiatives. As part of the global Edenred family, we offer a dynamic and inclusive work environment, a commitment to employee well-being and professional growth, and opportunities to drive innovation in the payment industry.

We offer medical coverage for employee-only plans, life insurance, AD&D insurance, and long-term and short-term disability.

• Dental
• Vision
• Critical Illness
• Hospital Indemnity
• Flexible Spending Account
• Accident

Retirement Benefits:
Take advantage of our 401K plan with a generous employer match of up to 3.5%.

The base salary ranges from $150,000 to $170,000 with competitive bonus opportunities available.

If you're passionate about innovation and want to make a meaningful impact, join us at Edenred Pay USA.

• Own delivery of onboarding and implementation for all Edenred Pay customers, from the handoff at close through the transition to the ongoing account owner.
• Own the operating metrics for the function, including time from signature to kickoff, time to first transaction, onboarding cycle time by segment, forecast accuracy on go-live dates, and the contribution of onboarding speed to gross revenue retention.
• Build and own a written two to three year professional services plan covering process, staffing, tooling, and automation, and present progress against it to executive leadership on a set cadence.
• Segment the onboarding customer base and build a delivery motion for each tier, so that large complex customers receive a managed delivery process and smaller customers receive a scaled or self-service path.
• Apply AI and automation inside the delivery process to raise capacity per person, including agent-assisted configuration and data setup, automated file and document mapping, AI-assisted requirements capture, and automated status reporting, and measure the capacity returned by each one.
• Own the onboarding and services tooling, keep every project, milestone, and date in the system of record, and retire the personal spreadsheets and manual trackers that sit outside it.
• Work directly with sales leadership on the front end of the customer…