Agentic AI Delivery Leader

Position Summary

Senior Manager, Agentic AI Delivery will be a critical leader within Ascensus’ Transformation team, accountable for end-to-end delivery of an enterprise portfolio of agentic AI initiatives from opportunity discovery and value case through design, build, launch, adoption, and measured outcomes. This role partners with executive business leaders, product and engineering teams, data/AI practitioners, and risk/compliance to design and deliver reliable, secure, and scalable AI agent solutions that materially improve customer experience, associate productivity, and operational performance.

• Agentic AI Program Management and Delivery Portfolio Ownership – Own an enterprise portfolio of agentic AI use cases, shape multi‑quarter roadmaps tied to business strategy and measurable outcomes; define success metrics and manage trade‑offs across initiatives.
• Opportunity Discovery and Solution Framing – Define an agentic framework to conduct end‑to‑end discovery (diagnostics, data/system constraints, user journeys) and translate pain points into agentic AI solutions with guardrails, autonomous or human‑in‑the‑loop, and delivery plans.
• Value Case, Funding, and Benefits Realization – Build and defend business cases (cost, revenue, CX improvement); secure executive alignment; establish benefits measurement and manage realization through adoption and continuous improvement.
• Delivery Leadership (Agile / Hybrid) – Coordinate cross‑functional squads (product, AI engineering, data science, architecture, operations) and external partners to deliver pilots and scaled deployments; manage scope, dependencies, risks, and delivery quality; run executive steering and program governance.
• Risk, Compliance, and Responsible AI – Partner with Responsible AI leader to implement controls for data handling, model/vendor risk, explainability, and operational resilience; ensure guardrails (policy, content filtering, escalation paths) for production agent use.
• Go‑live, Adoption, and Change Leadership – Lead launch planning, training, communications, and hypercare; drive stakeholder readiness and measurable adoption; establish feedback loops and backlog for post‑launch enhancements across business units.
• Executive Stakeholder Management and Cross‑Functional Leadership – Serve as a trusted advisor to executives and senior leaders, translating agentic AI capabilities into practical operating model changes, investment decisions, and delivery commitments; lead executive steering committees and governance forums.
• Essential Duties and Responsibilities – Protect, secure, and properly handle all confidential data held by Ascensus to prevent unauthorized access, improper transmission, or unapproved disclosure that could harm Ascensus or its clients.

• Bachelor’s Degree required; MBA or equivalent advanced degree preferred.
• 8+ years in digital transformation, product/program management, or consulting; 4+ years delivering AI/ML and generative AI solutions in production; 1+ year delivering agentic AI solutions in production.
• Experience leading multiple concurrent work streams and managing complex stakeholder environments.
• Demonstrated experience delivering agentic AI solutions (LLM‑powered copilots/agents) including use‑case discovery, evaluation, deployment, and post‑launch iteration; strong understanding of RAG, tool/function calling, autonomous AI, human‑in‑the‑loop, and prompt/configuration management.
• Program leadership: proven ability to establish governance, operating cadence, executive communications, and delivery metrics; track value realization and drive decisions across risk, scope, timeline, and investment.
• Excellent verbal and…