Call Center Representative

Job Title: Customer Care Specialist I

Position Type: Temp to hire

Location: Remote (Applicants from AK, AZ, CA, CO, D.C., HI, IL, NJ, NY, VT, WA, WY are not eligible)

As a Customer Care Specialist at, you serve as the voice of our organization and our clients. In this key role, you become the primary point of contact for our valued customers, playing a pivotal part in enhancing their experience with every interaction.

We are looking for individuals who genuinely care about helping others, excel in communication, and thrive in a fast-paced environment. If you love problem solving, enjoy meaningful conversations, and want every customer to experience your dedication, we encourage you to apply.

• Make a Difference: Help and connect with people in meaningful ways.
• Diverse Experiences: Every day brings new customers and challenges.
• Opportunity for Growth: Learn, develop new skills, and advance in a Fortune 300 company.
• Recognition: Be appreciated by both customers and leadership for exceeding expectations.
• Competitive Pay: $16 per hour DOE

• Handle in-bound customer calls, researching and resolving inquiries related to hazard insurance, mortgage banking, and property loss.
• Demonstrate empathy and effective listening skills to address customer concerns and provide resolutions.
• Take initiative to understand each customer’s unique needs, solve current challenges, and proactively offer solutions to prevent future issues.
• Participate in special projects and adapt to new responsibilities as needed.
• Complete robust paid training—including classroom, online and side-by-side observation—to master our systems, policies, and customer engagement best practices.

• Education: Minimum high school diploma or GED required
• Experience: At least 2 years of Call Center work experience is required.
• Skills &
  
  Competencies:
  
  
• Strong attention to detail
• Excellent verbal, written, and listening skills
• Dedicated to resolving customer issues
• Comfortable navigating change
• Able to multi-task using technology (call handling, documentation, and loan-level review)
• Creative problem-solving skills and ability to think outside the box

Our client is a Fortune 300 company with over 15,000 employees in 16 countries. We specialize in providing protection products and related services that safeguard what matters most to our customers, with a legacy dating back to 1892.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

Please note:

The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.  () for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

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