Sales Support Associate - Bilingual ( English and Spanish

We offer world class benefits and 401K beginning on day 1 of employment

• Medical, Dental, and Vision
• 401K Matching
• Vacation Time, Sick Days, and Holiday Pay
• Work Life Balance
• Paid Parental Leave
• Tuition Reimbursement
• Bonus Opportunities
• HSA and FSA
• Life Insurance
• Short and Long-Term Disability
• Employee Resource Groups
• Employee Referral Bonuses

The Sales Support Specialist is responsible for ensuring customer orders are processed accurately, efficiently, and within established service-level agreements. This role serves as a critical liaison between customers, sales teams, vendors, and internal stakeholders to facilitate the end-to-end order lifecycle, from order receipt through fulfillment and invoicing.

• Process customer orders and purchase orders accurately and within established service-level agreements.
• Ensure customer orders are entered and submitted within required timelines, including same-day processing expectations.
• Review orders for completeness and accuracy, validating customer information, end-user details, product specifications, pricing, and other required documentation.
• Utilize Xvantage and other internal systems to place, track, and manage orders throughout the fulfillment process.
• Research and verify product information, SKUs, availability, and vendor requirements to ensure accurate order processing.
• Coordinate with vendors to confirm inventory availability, order status, shipment schedules, and delivery requirements.
• Monitor open orders and proactively follow up on exceptions, delays, backorders, and fulfillment issues.
• Communicate with customers regarding delivery options, including partial and complete shipments, to support timely order fulfillment.
• Collaborate with sales teams, customer service, logistics, and other internal stakeholders to resolve order-related inquiries and issues.
• Ensure orders are invoiced accurately following fulfillment and customer confirmation.
• Identify opportunities to improve operational efficiency, customer experience, and order management processes.
• Deliver a high level of customer service while managing multiple priorities in a fast-paced environment.

• High School Diploma or equivalent required;
  Associate's degree or post-secondary education preferred.
• Minimum 2-3 years of experience in order management, order processing, customer operations, sales support, supply chain, customer service, or a related operational role.
• Experience processing purchase orders and managing customer orders in a high-volume environment.
• Strong attention to detail with the ability to identify and resolve discrepancies quickly and accurately.
• Ability to learn new systems, software applications, and business processes quickly.
• Experience working with ERP, order management, CRM, or distribution platforms.
• Excellent verbal and written communication skills.
• Ability to build effective working relationships with customers, vendors, and internal stakeholders.
• Demonstrated ability to manage multiple priorities while maintaining a high degree of accuracy.
• Customer-focused mindset with a commitment to service excellence.
• Full proficiency in English and Spanish required.