Bilingual Customer Service; Healthcare

Job Description

We are seeking compassionate, detail-oriented, Spanish speaking Healthcare Customer Service Representatives to serve as the main line of support for our members and healthcare providers. In this role, you will handle inbound calls in both English and Spanish, helping individuals navigate their healthcare benefits, verify eligibility, and address inquiries with empathy and efficiency.

salary: $18 - $18.5 per hour
shift:
First
work hours: 8 AM - 5 PM
education:
High School

• Answer incoming calls from healthcare members, providers, and clinic staff in both English and Spanish in a clear, professional, and friendly manner.

• Assist members with understanding their health plan benefits, copays, coverage details, and claim status while keeping complex terminology simple to understand.

• Verify member eligibility, update contact details, and help schedule appointments or connect callers with specialized care management teams.

• Document caller interactions accurately in our customer management system while adhering to all HIPAA guidelines and privacy regulations.

• Research and resolve member inquiries or complaints during the first call whenever possible, escalating complex clinical or billing issues to the appropriate team when needed.

• Fluent verbal and written communication skills in both English and Spanish.

• A high school diploma or equivalent qualification.

• Previous experience in customer service, call center operations, or administrative support, with healthcare experience considered a plus.

• Spanish
• Customer Service
• Healthcare
  Qualifications
• Years of experience: 1 year
• Experience level:
  Entry Level

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.