Allstate Licensed Insurance Customer Service Representative
Listed on 2026-11-01
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Customer Service/HelpDesk
Bilingual, Spanish Customer Service, Customer Service Rep
Benefits:
401(k)
401(k) matching
Bonus based on performance
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance
Pay: $42,000.00 - $75,000.00 per year
Job description:
Job Title:
Bilingual Customer Service Representative (Spanish) Company:
All Pro Ins Agencies LLC Matthew Hernandez Allstate Insurance
Location:
Maitland, FL Job Type: Full-Time
About Us:
All Pro Ins Agencies LLC is a growing, customer-focused Allstate agency serving the Maitland and greater Orlando community. We take pride in providing friendly, reliable service while helping customers protect what matters most. Our office has a team-oriented environment where employees are supported, trained, and given opportunities to grow.
Position Overview:
We are seeking a motivated and dependable Bilingual Customer Service Representative (English/Spanish) to join our team. This role focuses on assisting clients with their insurance needs, answering questions, processing policy changes, and delivering outstanding customer service. The ideal candidate enjoys helping people, works well in a fast-paced environment, and communicates clearly in both English and Spanish.
Responsibilities:
Provide excellent customer service to new and existing clients
Answer incoming calls and assist customers with policy questions and service requests
Process policy changes such as adding/removing vehicles or drivers
Assist clients with billing questions and payment processing
Follow up with customers regarding policy updates and documentation
Maintain accurate customer records and notes
Support the sales team with customer follow-ups and account servicing
Communicate clearly and professionally in both English and Spanish
Qualifications:
Bilingual in Spanish and English (required)
Previous customer service experience preferred
Insurance experience is a plus but not required (training provided)
Strong communication and problem-solving skills
Comfortable using computers and office software
Detail-oriented and organized
Positive attitude and team-focused mindset
Ability to handle multiple tasks in a fast-paced environment
Licensing (Preferred but Not Required):
Florida 4-40 or 2-20 Insurance License preferred
Candidates without a license must be willing to obtain one (we can assist with training)
Compensation & Benefits:
Competitive hourly pay (based on experience)
Bonus opportunities
Paid training and licensing support
Paid time off
Opportunities for advancement within the agency
Supportive team environment
401(k) with match
Health Insurance Reimbursement Plan
Dental and Vision
Schedule:
Monday Friday No weekends
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Paid time off
Vision insurance
Work from home
Education:
High school or equivalent (Preferred)
Language:
Spanish (Required)
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