Dental Lab Client Relations Specialist

Zahntechnique is a dedicated team of dental artists who are passionate about crafting smiles – one patient at a time. We are looking for an energetic, reliable, and solutions-oriented individual to join our all-star team. This role is accountable for optimizing client (dentist) satisfaction by ensuring accurate scheduling and on-time delivery of dental laboratory products and services.

The critical tasks and responsibilities of this position include as follows:

• Ensure all pertinent information is received from the practice and adequate return dates are provided.

• Support Management in the tracking of cases to ensure on-time delivery.

• Facilitate communication between the dental practice and dental technicians.

• Be familiar with the services offered by the company and able to discuss at a high-level with clients.

• Review and understand all prescriptions for cases.

• Enter case information into the laboratory management system accurately and free of typographical errors.

• Foresee issues with cases as they arrive and act accordingly to avoid issues in production or delays to the client.

• Answer phone calls and discuss confidential information with clients.

• Order materials from vendors, as needed.

• Ensure allocated work is completed by the deadline and escalate any delays to management in a timely manner to ensure the case maintain on-time arrival to the client.

• Review all cases entering and leaving the department to ensure they are properly ready for the technicians to perform work.

• Attend ongoing meetings with management to develop and implement systems to improve the company’s performance.

• Review reports to understand how the company is performing to expectations and provide action plans for improvements if the company falls short of goals.

Qualifications or experience include:

Required

• Proficient in English - reading and writing

• Prior customer service experience

• Proficiency using Microsoft Windows

• Type quickly and accurately, with 45 to 75 words per minute (WPM)

• Standing for 2 or more hours a day

• Ability to work in an office and manufacturing environment

• Lifting 35lbs.

Desired

• Graduate of a 2-year college or university

• Full understanding of dental terminology and dental morphology

• Prior experience working in a dental-related organization

Core Values:

• Pride
• Initiative
• Collaboration
• Accuracy
• Precision