Strategic UX Experience Architect

The UX Experience Architect will apply Human-Centered Design (HCD) principles to shape strategic and user-focused digital experiences.

This role blends strategic vision with practical execution, including research, usability testing, insight synthesis, and collaboration with cross-functional teams.

The ideal candidate is curious, confident in their craft, and comfortable navigating ambiguity while driving clarity across business, design, and technology stakeholders.

Key Responsibilities

• Conduct ongoing user research to guide experience priorities and product direction.
• Develop and refine personas, journey maps, and experience frameworks to support decision-making.
• Support experience roadmaps by connecting user insights, business needs, and delivery constraints.
• Partner with stakeholders to align on vision, goals, and criteria for successful experiences.

• Plan and facilitate usability tests, design reviews, and feedback sessions.
• Conduct and synthesize qualitative and quantitative research into actionable recommendations.
• Identify experience challenges, determine root causes, and propose practical solutions.
• Support discovery activities for near-term initiatives and long-term experience planning.
• Translate insights into useful artifacts and guidance for product and engineering teams.
• Work closely with business partners to understand needs, constraints, and success criteria.
• Partner with software engineers to ensure user experience intent is carried through development.
• Serve as a connector between business, design, and development teams to reduce friction and increase clarity.
• Present research findings and recommendations in a grounded, concise, and actionable manner.

• Explore and pilot new tools and workflows, including AI-enabled research and design methods.
• Stay curious about emerging technologies and the role of AI in future user experiences.

Experience & Skills

• Bachelor’s degree in UX, Design, HCI, Digital Strategy, Business, or related field; or equivalent professional experience demonstrating strong HCD practice.
• 3+ years of experience in UX, digital strategy, product design, or human-centered research.
• Experience working with financial concepts or within financial environments.
• Strong grounding in Human-Centered Design principles, research methods, and experience synthesis.
• Experience supporting both strategic initiatives and hands-on design or research delivery.
• Proven ability to work within cross-functional, delivery-oriented teams.

• Proficiency using Figma for collaborative design and review.
• Familiarity with Jira or similar Agile project management tools.
• Working knowledge of AI-enabled tools used for design, research, or synthesis, with a willingness to experiment.

• Curious, thoughtful, and strongly user-focused.
• Pragmatic decision-maker who can balance exploration with execution.
• Highly collaborative and effective with business and technical partners.
• Comfortable working independently within clearly defined problem spaces.

• 1+ years of experience working with financial concepts or financial services environments.