Business Banker

BUSINESS BANKER Job Summary

Execute integrated sales, service and relationship strategies to support growth and retention of business customers. Develop new-to-bank business relationships and cross‑market existing clients through segment‑based sales plans to achieve revenue growth targets and maximize operating capabilities and profitability.

• Employee must comply with all requirements related to the Secure and Fair Enforcement Mortgage Licensing Act of 2008 (SAFE Act), including maintaining an active record and unique identifier within the Nationwide Mortgage Licensing System and Registry (NMLSR) and meeting continuing education standards.
• Accountable for adhering to the Bank’s BSA, AML and OFAC policies, following unit procedures, reporting suspicious activity, and completing mandatory compliance training.
• Solicits business relationships including deposits, loans and treasury services.
• Develops and refers loans leads for commercial area; pursues lending‑business‑development activities in partnership with Commercial Bankers.
• Executes integrated sales and relationship strategies aligned with the area business plan to achieve desired revenue and service hurdles.
• Provides Treasury and Lending specialists with qualified referrals for cross‑sell and assists in closing deals across all products.
• Use sound judgment in qualifying potential customers/deals and recommending the right financial solutions/products.
• Partners with other First Bank Florida units (Residential and Commercial Lending, Treasury, etc.) to ensure ongoing communication that supports client and franchise objectives.
• Conducts sales initiatives through procedures such as telemarketing, direct mail and external business development; ensures effective customer retention and growth.
• Maintains frequent interaction with centers of influence, community leaders, regulators and senior business contacts.
• Creates local community awareness that the bank partners in the community and provides broad, multi‑product banking solutions to middle‑market companies.
• Implements the Bank’s customer‑service philosophy in total customer satisfaction: knowledge, courtesy, appearance, responsiveness, accuracy, and communication.
• Handles situations beyond branch personnel scope and ensures timely service.
• Attains branch production goals.
• Promotes and services all deposit products available at the bank and opens all types of accounts (checking, CDs, IRAs, Business Accounts and Safe Deposit Boxes).
• Promotes and answers questions regarding the various lending products the bank offers.
• Resolves customer problems and complaints in accordance with First Bank Florida’s service policy.
• Assists customers with all needs such as Safe Deposit boxes, issuing ATM cards, statements, rates, overdrafts, and temporary checks.
• Assists in implementing operational policy, ensuring transactions comply with federal, state and bank requirements.
• Strictly adheres to internal control policies, account opening protocols and accurate documentation.
• Inputs information to create account data files for new accounts and performs maintenance changes on existing accounts.
• Acts as backup/support to Personal Bankers as needed.
• Supports platform weekend schedule.
• Supports the team during after‑hour events.
• Ensures the organization’s activities are carried out in accordance with all regulatory, legal and governmental regulations.
• Opens and closes the branch, maintaining and staying abreast of security policies and procedures.
• Generates ideas to improve sales/operational issues; develops, implements and monitors own sales and service plans.

• Serves on internal committees as required.
• Performs other duties as assigned.

Independence of judgment is…