Human Services Program Consultant Ops

Date:
Oct 28, 2026

Requisition No:886520

Agency:
Children and Families

Working Title:

HUMAN SERVICES PROGRAM CONSULTANT I OPS -

The Florida Department of Children and Families, Office of Economic Self‑Sufficiency (ESS), is seeking a highly motivated and analytical professional to serve as an OPS Human Services Program Consultant I, supporting statewide eligibility operations. This is an Other Personal Services (OPS) position with the State of Florida. OPS employees may be eligible for benefits and programs in accordance with applicable state requirements and eligibility provisions.

The State Personnel System is an E‑Verify employer.

The position provides direct operational support to eligibility case processing and serves as a resource for identifying, researching, and resolving case actions that require additional analysis, follow‑up, or coordination. The position will support timely and accurate processing of eligibility actions while helping ESS maintain compliance with federal and state requirements, Department policy, procedural guidance, and established quality and timeliness standards.

The successful candidate will work collaboratively with statewide, regional, and local ESS leadership and eligibility staff to identify processing issues, analyze case information, resolve barriers to disposition, and support continuous improvement of eligibility operations. This position requires independent judgment, attention to detail, analytical ability, effective communication, and the ability to manage multiple priorities in a high‑volume eligibility environment.

Fort Pierce.

The incumbent will:

• Review and process eligibility case actions requiring research, clarification, correction, or additional operational attention.
• Analyze case information and available system data to determine appropriate next steps for eligibility actions, including applications, renewals, changes, redeterminations, pending actions, transfers, and other case maintenance activities.
• Research and resolve case discrepancies, system‑generated alerts, eligibility errors, missing information, and other issues that may prevent timely case disposition.
• Review cases for compliance with applicable eligibility policies, procedures, federal requirements, state requirements, and ESS operating instructions.
• Perform case research using applicable Department systems, databases, reports, electronic case records, and other available resources.
• Identify and address cases approaching or exceeding established processing time frames, escalating barriers when necessary to prevent unnecessary delays in eligibility determination.
• Assist with statewide efforts to reduce pending workloads and improve timely disposition of eligibility actions.
• Conduct targeted case reviews to identify recurring processing issues and potential root causes.
• Provide technical assistance and clarification to eligibility staff and supervisors regarding case actions and processing requirements, as appropriate.
• Coordinate with regional and statewide ESS staff to resolve complex or escalated case issues.
• Develop and maintain tracking mechanisms for assigned case actions, issues, referrals, and corrective actions.
• Prepare reports, spreadsheets, summaries, and other management information related to eligibility operations.
• Monitor assigned workload to ensure actions are completed accurately and within established time frames.
• Identify operational barriers and recommend practical solutions to improve efficiency, accuracy, timeliness, and customer service.
• Support quality improvement initiatives designed to reduce errors, prevent repeat findings,…