911 Dispatcher

Requires a high school diploma or equivalent.

• Requires a valid Florida Driver's License
• Must take a typing test of 35 wpm and complete the Criti Call Pre-Employment test administered by the Brevard County Sheriffs Office.
• Employees must take the Florida Department of Healths Public Safety Telecommunicators exam to obtain certification within 12 months of hire (must be maintained for the duration of employment).
• Employees must obtain CIJS Basic Certification within six months of hire (and maintained for duration of employment)
• Must be a team-oriented individual with a desire to provide service to the community.
• Requires the ability to properly respond to crisis situations requiring quick decisions. Must be able to cope in a safe manner with stressful situations.

• Work is performed in an emergency communications center and work level can fluctuate from minimal to fast-paced and high volume.
• The normal work schedule is twelve hours; 7:00 am – 7:00 pm, 7:00 pm – 7:00 am, 8:00 am – 8:00 pm, or 8:00 pm – 8:00 am with every other weekend off; subjected to extended workdays and hours to meet operational needs in the event of an emergency or natural disaster. Employees are subject to mandatory scheduled and unscheduled overtime.
• Must be able to work days, nights, weekends and/or holidays and natural disasters to ensure minimum staffing 24/7, as this position is essential and must report to work during times when the government/agency is closed.

This critical role serves as the vital communications link between the public needing help and emergency services response. They are typically the first point of contact when a citizen reaches out for help. The role requires the candidate to work independently in a high-stress environment while receiving and evaluating incoming emergency and administrative requests for emergency services, law enforcement, fire rescue and/or medical services.

Using training and procedures, employees triage requests for service, provide guidance and assistance to the public in life and death situations, and coordinate the response of appropriate first responders and other agencies through radio communications to high-risk and high-stress situations, with the objective of keeping all involved safe.

• Utilizes training and policies to prioritize emergency and non-emergency calls received via multiple technological platforms (landline telephone, wireless device, text message, automated data, and other communication devices).
• Screens caller information and analyzes data swiftly to determine the nature of the incident, required resources, and scene safety.
• Interprets automatic number and location data provided by the emergency communications phone system, along with mapping software, to verify caller location.
• Controls the call, provides pre‑arrival instructions, and uses de‑escalation techniques during life or death situations.
• Quickly processes and accurately documents information using a variety of highly skilled systems across five to eight computer monitors.
• Ascertains appropriate resources required and coordinates with surrounding agencies to dispatch field first responders.
• Dispatches field first responders and controls radio traffic using a highly sophisticated radio system; communicates pertinent details to field first responders, coordinates responses with surrounding agencies, makes appropriate notifications, and monitors and acknowledges radio channels.
• Maintains activity tracking using a computer‑aided dispatch system and handles requests from field first responders by recording incident data.
• Maintains calm, vigilance, and composure in high‑pressure situations.